At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Guildford (to be considered for this role you must live in GU postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the GU postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Guildford, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Guildford employer: Capita
Join our team as a Field Enforcement Officer in Guildford, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. We pride ourselves on fostering a supportive work culture with comprehensive training, excellent benefits, and opportunities for professional growth, all while making a meaningful impact in local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Guildford
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Field Enforcement Officer. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play different scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving mindset during interviews. Think of examples from past experiences where you’ve had to think on your feet or handle challenging situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and see how you fit into the Field Enforcement Officer role. Plus, it shows you’re keen and ready to take the next step in your career!
We think you need these skills to ace Field Enforcement Officer in Guildford
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Field Enforcement Officer role. Use keywords from the job description to show us you understand what we’re looking for!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with customers from various backgrounds, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled difficult conversations in previous roles. This will demonstrate your strong communication skills and problem-solving mindset.
✨Demonstrate Independence
The job requires a lot of independent work, so be ready to discuss how you manage your time and make decisions on your own. Think of specific instances where you've successfully worked independently and how you handled challenges without direct supervision.
✨Be Ready for Scenarios
Prepare for situational questions that assess your judgement and resilience. Think about how you would handle various customer interactions, especially challenging ones. Showing that you can stay calm and professional under pressure will set you apart from other candidates.
