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- Tasks: Assist customers with inquiries about life and pensions accounts through inbound calls.
- Company: Join a leading financial services provider with a vibrant team in Glasgow.
- Benefits: Enjoy a competitive salary, matched pension scheme, and life assurance.
- Why this job: Make a difference by providing excellent customer service in a supportive environment.
- Qualifications: Prior customer service experience and strong communication skills are essential.
- Other info: This is a full-time, 12-month fixed-term contract with great career potential.
The predicted salary is between 25646 - 25646 £ per year.
A leading financial services provider is seeking Customer Service Advisors to join their vibrant team in Glasgow. You will assist customers with inquiries, ensuring an excellent experience with their life and pensions accounts through inbound calls.
Applicants should have prior customer service experience, strong communication, and problem-solving skills. This full-time position offers a 12-month fixed-term contract with a salary of £25,646.40 per annum, alongside benefits like a matched pension scheme and life assurance.
Life & Pensions Customer Service Advisor | Hybrid Glasgow employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Life & Pensions Customer Service Advisor | Hybrid Glasgow
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or tricky inquiries, as these examples can really showcase your problem-solving skills during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals to join our team.
We think you need these skills to ace Life & Pensions Customer Service Advisor | Hybrid Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background fits with what we’re looking for. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role involves helping customers over the phone, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the basics of life and pensions. Brush up on common terms and concepts so you can confidently discuss how they relate to customer service. This will show that you're not just a people person but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve excelled in customer service. Think about times when you solved a problem or turned a negative experience into a positive one. This will help demonstrate your strong communication and problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that involves assisting customers, as it shows you value their concerns and are ready to help.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.