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For Companies At a Glance
- Tasks: Lead and mentor a team while designing innovative ServiceNow solutions.
- Company: Join a forward-thinking company with a focus on inclusivity and growth.
- Benefits: Enjoy competitive leave, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in IT service management while advancing your career.
- Qualifications: Expertise in ServiceNow and ITIL processes, with strong leadership skills.
- Other info: Fully remote role with endless opportunities for personal and professional development.
The predicted salary is between 48000 - 72000 £ per year.
Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role.
What We’re Looking For
- Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
- ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
- Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
- System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
- Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
- ITIL Certification
- Proven track record of designing and delivering complex IT solutions that meet business needs.
- Excellent communication, presentation, and interpersonal skills.
- Ability to work collaboratively with stakeholders at all levels of the organisation.
- Strong leadership and mentoring skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Informed about the technology market and trends.
- Ability to gain SC clearance
Desired Skills/Experience
- ServiceNow Certified Master Architect (CMA) OR ServiceNow Certified Technical Architect (CTA)
- Project Management qualifications such as Prince2, PMP etc.
- Knowledge of project management methodologies (e.g., Agile, Scrum)
The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.
What You’ll Be Doing
- Collaborating with stakeholders to understand their requirements and translating them into solution designs.
- Providing technical guidance to the development team to ensure the quality and integrity of the final solution.
- Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.
- Managing and mentoring a team of BAs, admins, solution architects and developers.
- Ensuring platform alignment with the business strategy.
- Creating and maintaining a detailed view of the existing architecture.
- Participating in process workshops.
- Working closely with enterprise architecture team and assisting in migrating configuration across instances.
What’s in it for you?
- We’ll support your growth by offering the opportunity to complete ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) training, helping you advance your expertise and career.
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
Don’t forget, you’re part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What We Hope You’ll Do Next
Looking to discover more? In line with our values for openness and transparency, if you are happy to do so, please let your line manager know, this isn’t a mandatory requirement. Choose ‘Apply now’ to fill out our short application and send us your CV.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Home-Based - GBR United Kingdom
Time Type: Full time
Contract Type: Permanent
ServiceNow Lead Solution Architect in Gildersome employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Lead Solution Architect in Gildersome
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a ServiceNow Lead Solution Architect role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and ITIL processes. We recommend practising common interview questions related to ServiceNow solutions and system architecture. Confidence is key, so get comfortable talking about your expertise!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored teams or led projects in the past. Highlighting your ability to manage multiple projects and collaborate with stakeholders will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about creating a supportive environment, so you’ll be in good hands as you take the next step in your career.
We think you need these skills to ace ServiceNow Lead Solution Architect in Gildersome
Some tips for your application 🫡
Show Off Your ServiceNow Skills: Make sure to highlight your deep knowledge of ServiceNow solutions in your application. We want to see how your expertise aligns with the role, so don’t hold back on showcasing your experience with various modules and functionalities!
Tailor Your CV: When applying, tailor your CV to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for, especially in ITIL processes and system architecture.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your past experiences and how they relate to the role. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Capita
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow solutions and modules. Be ready to discuss specific functionalities and how they can be applied in real-world scenarios. This will show that you’re not just familiar with the platform, but that you can leverage it effectively.
✨Master ITIL Processes
Since a strong understanding of ITIL processes is crucial for this role, prepare to talk about how you've implemented these best practices in past projects. Think of examples where you improved service delivery or efficiency through ITIL methodologies.
✨Showcase Your Leadership Skills
As a lead solution architect, you'll need to demonstrate your ability to manage and mentor teams. Prepare anecdotes that highlight your leadership style and how you've successfully guided teams through complex projects. This will help convey your capability to foster a high-performing environment.
✨Stay Updated on Tech Trends
Familiarity with emerging technologies like AI and IoT is a plus. Research current trends and be prepared to discuss how they could impact ServiceNow solutions. This shows that you’re proactive and forward-thinking, which is essential for a role that involves evaluating new technologies.
