At a Glance
- Tasks: Provide expert support on gas safety and compliance to stakeholders and the public.
- Company: Join Capita, a leader in delivering innovative solutions across sectors.
- Benefits: Enjoy 23 days holiday, flexible working, and a range of lifestyle benefits.
- Why this job: Make a real impact on gas safety while advancing your career in a supportive environment.
- Qualifications: 8 years in the gas industry with relevant certifications and excellent customer service skills.
- Other info: Be part of a diverse team committed to your growth and success.
The predicted salary is between 36000 - 60000 £ per year.
Job title
Gas Support Officer
Job Description
What you’ll be doing
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Respond efficiently to telephone, written and e‑mail enquiries on gas associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally so that gas safety awareness is increased, and legislation complied with.
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Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.
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Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.
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Provide cover for Technical Officers in other areas as required to maintain Company service standards.
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Constantly review and provide technical information taking into account industry changes and technical standards
What we’re looking for
Essential
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Minimum of 8 years working experience within the Gas industry
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City and Guilds / NVQ in gas service engineering.
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Appropriate Accredited Certification Scheme proof of competence (ACS assessments).
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Broad knowledge of gas industry
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Excellent understanding of health & safety, Building Regulations and other legislation.
Other
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Excellent customer service skills
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Ability to gather data and research so that effective decision making processes can be applied.
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Strong prioritising, co-ordination, time management skills and the ability to work under significant pressure
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A good knowledge and understanding of computer based systems
About Capita
For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.
Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services
What’s in it for you?
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23 days’ holiday (rising to 27) with the opportunity to buy extra leave
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The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
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A discretionary annual bonus / car allowance or company car – if applicable
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Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
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Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
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Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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Reiterate flexible or remote working options if available or highlight if business is open to discussing
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At our *insert location* office, you’ll also benefit from (e.g. discounted membership at the onsite gym / free parking / weekly lunch club etc.)
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation Achieve together Everyone is valued
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Location
Home‑Based – GBR United Kingdom
Time Type
Full time
Contract Type
Permanent
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Gas Support Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Support Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the gas industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a position.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss your experience in the gas industry. Practice common interview questions and think about how you can showcase your customer service skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings tailored to your skills and experience.
We think you need these skills to ace Gas Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in the gas industry. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t just list your qualifications; explain how they relate to the role. We want to see your customer service skills and technical knowledge shine through in your written application.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant to the gas industry. Make it easy for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Capita
✨Know Your Stuff
Make sure you brush up on your gas industry knowledge, especially around health & safety regulations and the Nationally Accredited Certification Scheme. Being able to discuss these topics confidently will show that you're not just qualified but also passionate about the field.
✨Practice Your Communication Skills
Since the role involves responding to enquiries both in writing and orally, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to get comfortable explaining technical concepts in simple terms.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this will demonstrate your ability to handle enquiries effectively and maintain high standards.
✨Be Ready to Discuss Industry Changes
Stay updated on recent developments in the gas industry and be prepared to discuss how these changes could impact your work. This shows that you're proactive and committed to continuous learning, which is crucial for a Gas Support Officer.