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- Tasks: Audit assessment reports and provide constructive feedback to enhance quality standards.
- Company: Join Capita, a leader in consulting and digital services, transforming lives through innovative solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, generous holiday, and wellness perks.
- Why this job: Make a real impact by supporting individuals with disabilities while growing your professional skills.
- Qualifications: Must be a UK registered Health Professional with DWP PIP approval and 12 months experience.
- Other info: Embrace a diverse and inclusive workplace committed to your career growth.
The predicted salary is between 30000 - 42000 £ per year.
Functional Specialist (Disability Assessor) – PIP – Quality
Functional Specialist (Disability Assessor) – PIP – Quality
Are you a DWP PIP-approved Functional Assessor/Quality Auditor with at least 12 months post approval experience as a Functional Specialist, seeking a fully remote position?
As a Functional Specialist Quality (FSQ), you will play a vital role in upholding and enhancing the quality standards of our assessment services. Reporting to the FSQ Team Manager, you will be responsible for auditing Assessment Reports prepared by Functional Specialists, ensuring they meet the rigorous standards set by our Clinical Governance Team and align with the PIP Assessment Guide (PIPAG).
Your expertise will support continuous improvement by providing constructive, written feedback to aid the professional development of our Functional Specialists. In addition to quality assurance responsibilities, you may also contribute through telephony, virtual, or face-to-face support activities. FSQs are also expected to complete a set number of assessments each month, depending on their approval level (PA3 / PA4).
Job Description
What you’ll be doing
Maintain a comprehensive and topical understanding of the prevailing PIPAG and Clinical Guidance Notes emanating from the Clinical Governance Team, pro-actively seeking clarity if required.
Quality check a specified volume of reports per day against the criteria determined and communicated by the in-house Clinical Governance Team based on their interpretation of the most topical PIPAG. Job Specification H002-230924 Classified as Confidential •
Provide, if necessary, constructive and impartial advice in the form of audit feedback to FS to enable them to amend and subsequently re-submit fit-for-purpose reports.
As part of the audit feedback process to recognise strengths in the written reports making specific reference in the feedback.
Provide constructive, impartial and supportive advice to FSs who contact the telephone support lines ensuring that the content of the conversation is, on every occasion accurately recorded in the appropriate section of CRM so FSQ colleagues can reference the interaction as part of any subsequent auditing which may be undertaken on the case discussed.
As part of their Quality, Learning and Support process to alert the FSQTM where an emotional or clinical support requirement has been identified for a FS.
Ensure continuous full compliance with Capita Group and Local Online Mandatory Training (OMT) and Continuous Professional Development (CPD) modules. – abiding to Capita’s policies and procedures.
Maintain professional registration and Authority Approval and to act in accordance with the relevant UK Professional Code of Conduct, being accountable for your own practice and professional actions at all times.
Contribute to clinical and service transformation including piloting new initiatives.
Undertake any other duties, as required by the Business commensurate with the role.
Be clinically calibrated to the standards set by the CMO and Clinical Governance Mgt. Team
What we’re looking for
Experienced UK registered Health Professional with a minimum of 12 months’ post registration experience and current and unrestricted professional registration with any of the following bodies: GMC, NMC, HCPC.
Have current DWP PIP approval & maintain approved Functional Specialist status, as awarded by DWP/DfC, with no restrictions pending or in progress to professional registration and a minimum of 12 months’ experience as Functional Specialist.
Experience of clinical effectiveness, quality assurance standards, feedback, peer review, audit methodology and, or impartial review
In-depth knowledge of the physiological, pathological, social and cultural issues which underpin the PIP assessment criteria and attention to detail
Oral and written proficiency to enable the writing of succinct audit feedback and discussion records on CRM, listening carefully to others and ensuring dialogue is two-way recognising FS will have a range of experience and tenure.
Working understanding of clinical governance.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
A competitive basic salary of £42,000 plus quarterly performance bonus.
25 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
A discretionary annual bonus / car allowance or company car – if applicable
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Reiterate flexible or remote working options if available or highlight if business is open to discussing
Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318and we’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
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Functional Specialist (Disability Assessor) - PIP - Quality employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Specialist (Disability Assessor) - PIP - Quality
✨Tip Number 1
Familiarise yourself with the PIP Assessment Guide (PIPAG) and Clinical Governance standards. Being well-versed in these guidelines will not only help you understand the role better but also demonstrate your commitment to quality assurance during any discussions.
✨Tip Number 2
Network with current or former Functional Specialists or Quality Auditors. Engaging with professionals in the field can provide you with insider knowledge about the role and the company culture, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with clinical effectiveness and quality assurance methodologies. Be ready to share specific examples of how you've contributed to improving quality standards in previous roles, as this will highlight your suitability for the position.
✨Tip Number 4
Showcase your communication skills by practising how you would provide constructive feedback. Since the role involves giving audit feedback, being able to articulate your thoughts clearly and supportively will be crucial in demonstrating your fit for the job.
We think you need these skills to ace Functional Specialist (Disability Assessor) - PIP - Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Functional Specialist and any relevant auditing or quality assurance roles. Use specific examples that demonstrate your understanding of the PIP Assessment Guide and your ability to provide constructive feedback.
Craft a Strong Cover Letter: In your cover letter, express your passion for quality assurance in disability assessments. Mention your DWP PIP approval and how your experience aligns with the responsibilities of the Functional Specialist Quality role. Be sure to convey your commitment to continuous improvement and professional development.
Showcase Relevant Skills: Highlight skills that are crucial for this role, such as attention to detail, effective communication, and knowledge of clinical governance. Provide examples of how you've used these skills in previous positions to enhance quality standards.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential qualities for a Functional Specialist Quality.
How to prepare for a job interview at Capita
✨Know Your PIPAG Inside Out
Make sure you have a thorough understanding of the PIP Assessment Guide (PIPAG) and the Clinical Guidance Notes. Familiarise yourself with the latest updates and be prepared to discuss how these guidelines influence your work as a Functional Specialist.
✨Showcase Your Quality Assurance Skills
Be ready to provide examples of your experience in quality assurance, auditing, and providing constructive feedback. Highlight specific instances where your input has led to improvements in assessment reports or processes.
✨Demonstrate Effective Communication
Since the role involves providing feedback and support to Functional Specialists, practice articulating your thoughts clearly and concisely. Prepare to discuss how you handle difficult conversations and ensure that your feedback is both constructive and supportive.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to apply clinical governance principles. Think about past experiences where you had to navigate complex situations and how you ensured compliance with standards.