At a Glance
- Tasks: Greet visitors and provide top-notch customer service while supporting training course administration.
- Company: Join Capita, a leader in transforming Royal Navy training with innovative tech.
- Benefits: Enjoy a competitive salary, flexible benefits, and access to an onsite gym.
- Other info: Flexible hours, career growth opportunities, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team making a real impact on military education.
- Qualifications: Previous reception or admin experience, great communication skills, and MS Office knowledge.
The predicted salary is between 20800 - 26000 £ per year.
Help get better trained personnel to the front line faster. The primary purpose of this role is to greet visitors on to the site and deliver exceptional customer service assistance, whilst also providing training course administrative support as required. The role will involve working 20 hours a week, 4 hours per day on a 2 week rota basis:
- Week 1 - 8am - 12pm
- Week 2 – 2pm – 6pm
Due to the nature of this role, you must be eligible for UK Security Clearance at SC level.
What you’ll be doing:
- Ensuring all calls are answered in a professional and timely manner and redirected as appropriate.
- Welcoming visitors on site and signposting as necessary to the relevant department.
- Receiving, sorting and dispatching mail and action any deliveries.
- Ensuring building security is maintained/adhered to at all times. All visitors will be required to be recorded and logged appropriately on entry and exit of the building.
- Ensuring digital welcoming screen is updated daily with course arrival information and welcoming message for expected visitors/guests.
- Responsible for ensuring all relevant Ministry of Defence (MOD) databases are kept updated.
- Providing administration support to the training course teams.
What we’re looking for:
- Previous Front of House/Receptionist or Administration experience.
- Team player with initiative to work independently.
- Excellent communication skills both verbal and written.
- Confident with the ability to engage with customers and other teams.
- Good administration skills.
- Knowledge of MS Office and openness to learn different IT applications.
- Ability to work shift pattern and weekends.
What’s in it for you?
- A salary of £26,000 pro rata.
- Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks — all designed to support your wellbeing and personal growth.
- Access to onsite gym, including facilities such as swimming pool and ski slope.
- Onsite, secure parking.
- Catering facilities and shops accessible.
- Joining a great team as part of a large and exciting project within The Royal Navy.
Equal Opportunities:
Capita is committed to an inclusive, barrier-free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
Front Desk Administrator employer: Capita
At Capita, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member. As a Front Desk Administrator at our Faslane location, you'll enjoy flexible working hours, access to fantastic onsite facilities including a gym and swimming pool, and numerous opportunities for personal and professional growth within a dynamic project transforming Royal Navy training. Join us to be part of a collaborative team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Administrator
✨Tip Number 1
Get to know the company! Research Selborne and Capita, and understand their mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role involves greeting visitors and answering calls, it’s crucial to be confident and articulate. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any relevant events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Selborne.
We think you need these skills to ace Front Desk Administrator
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and approach.
Tailor Your CV:Make sure your CV is tailored to the Front Desk Administrator role. Highlight your previous experience in customer service and administration, and don’t forget to mention your communication skills!
Follow Instructions:Pay close attention to the application instructions. If we ask for specific information or documents, make sure you include them. It shows that you can follow directions and are detail-oriented.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Desk Administrator role. Familiarise yourself with the key responsibilities like greeting visitors, handling calls, and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering common questions clearly and concisely, and think of examples where you've successfully engaged with customers or resolved issues in previous roles.
✨Highlight Your Team Player Attitude
The job description mentions being a team player with the initiative to work independently. Be ready to share specific examples of how you've collaborated with others in past positions, as well as times when you've taken the lead on tasks. This will illustrate your ability to fit into their team dynamic.
✨Prepare for Security Clearance Questions
Since eligibility for UK Security Clearance is required, be prepared to discuss your background and any relevant experiences. Understand what security clearance entails and be honest about your history. This shows integrity and helps build trust with your potential employer.
