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- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: ÂŁ31,650 salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 ÂŁ per year.
Join us as a Field Officer and play a key role in supporting local communities. Youâll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next stepsâwith full training, great benefits, and the freedom of working independently.
Job Description:
- ÂŁ31,650 annual salary
- Company car (for work and personal use) or ÂŁ3,700 annual car allowance
- Mileage paidâincluding your daily commute from home
- Flexible 36.5âhour working week, with the option of a fourâday schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and familyâfriendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (MonâFri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. Youâll begin and end each day from home, travelling locally across Guildford (to be considered for this role you must live in GU postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities:
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problemâsolving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the GU postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customerâfacing roles is essentialâyour attitude, professionalism, and ability to communicate are what matter most.
What we hope youâll do next:
Choose âApply nowâ to fill out our short application, so that we can find out more about you. Weâre an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. Weâre committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Field Officer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Field Officer
â¨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Field Officer.
â¨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play common scenarios with a friend to boost your confidence and refine your approach.
â¨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional.
â¨Tip Number 4
Apply through our website! Itâs quick and easy, and it ensures your application gets directly to us. Plus, we love seeing candidates who take the initiative to connect with us online.
We think you need these skills to ace Field Officer
Some tips for your application đŤĄ
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so donât be afraid to show your enthusiasm for the role and how your experiences align with what weâre looking for.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the Field Officer position. Use keywords from the job description to demonstrate that you understand what weâre after.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. Avoid jargon and ensure your key points stand outâthis will help us get a quick grasp of your qualifications.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super straightforwardâjust click âApply nowâ and follow the prompts!
How to prepare for a job interview at Capita
â¨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Showcase Your Communication Skills
As a Field Officer, you'll need to engage with people from all backgrounds. Prepare examples from your past experiences where you've successfully communicated or resolved issues with customers. This will demonstrate your ability to stay calm and professional in various situations.
â¨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make quick decisions or solve problems independently. Be ready to discuss these during the interview, as the role requires a strong problem-solving mindset and good judgement when dealing with customers.
â¨Be Ready for Flexibility
The job involves working evenings and weekends, so be prepared to discuss your availability. Show that you're adaptable and willing to structure your schedule around the needs of the role. This will highlight your commitment to providing excellent service to customers.