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- Tasks: Lead service delivery teams at secure police sites, ensuring excellent service and compliance.
- Company: Join Tascor, part of Capita Group, specializing in hard and soft facility management.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like volunteering days and a pension scheme.
- Why this job: Be part of a dynamic team making a real impact in high-security environments.
- Qualifications: Technical qualification in building/engineering, PFI experience, and health & safety training required.
- Other info: Candidates must have lived in the UK for the last 3 years due to security vetting.
The predicted salary is between 43200 - 84000 £ per year.
We have an exciting opportunity for an experienced contract manager to join our busy team. We provide all hard and soft FM services for the 6 secure Police investigation sites across the Two Counties Police Investigation Centres Project in Norfolk & Suffolk operating under a PFI Contract. Tascor is part of the Capita Group, operating in the Hard & Soft Facility Management Industry on high security sites. The successful candidate will lead the on-site Tascor service delivery teams providing an active and visible presence on site to ensure the delivery of professional, excellent services to our client, and developing and maintaining constructive customer relationships. Working under direction from the Head of PFI, in a progressive, dynamic, and flexible way you will manage the service delivery teams to ensure contractual and statutory compliance, best value and operational effectiveness are provided within budget to the client. This is an on-site role primarily based at Wymondham Police Investigation Centre Norfolk, with weekly travel visiting and managing the other sites. Job title: Facilities Management Contract Manager Job Description: What you’ll be doing : Develop and maintain effective customer relationships and partnerships acting as the interface between Tascor and the clients. Develop and maintain effective liaison with Authority Contract Representatives, Tascor Senior Management; Project Co Representatives, Suppliers and sub-contractors to ensure high quality integrated services which supports the client’s business through a clear understanding of their operational and administrative imperatives and constraints. Ensure contractual agreements and records are always documented and current. Maximise contract margin without compromising service delivery. Review and agree monthly P + L information. Prepare accurate annual budget and monthly contract forecasts updates in line with financial timetables and agree with Tascor Finance Team Develop, maintain, implement and monitor Quality (ISO 9001); Environmental (ISO 14001); and Information Security Management Systems (ISO 27001) to ensure and maintain external accreditation to applicable ISO standards for the contractual period. Understanding and annual delivery of asset Life Cycle Management plan including management and delivery of contract variation works/projects. Direct staff in the day-to-day provision of FM services including Estates and Facilities Management; Grounds Maintenance; Cleaning, Waste and Pest Control Services; Staff, Visitors and Detainee Catering Services; Utilities and Energy Management Our Site Locations are – Aylsham Bury St Edmunds Great Yarmouth Kings Lynn Ipswich (Martlesham) Wymondham What we’re looking for : Technical qualification required e.g., HNC / ONC in a building / engineering subject Full clean driving license Experience of operating within a PFI environment at a Contract Management Level Knowledge and understanding of Building, Electrical & Mechanical Regulations Health and Safety trained with knowledge of Method Statements, Risk Assessments and Safe Systems of Work Full P&L responsibility and experience of managing a direct FM workforce and contracted out services Previous facilities management experience Please note – due to the nature of this role and the security vetting level required candidates are required to have been living in the UK as a resident for the last 3 years. What’s in it for you ? A competitive basic salary of up to £60,000 23 days’ holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Paid expenses for site travel away from home based site. You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you’ll do next : Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com Location: Wymondham , United Kingdom Time Type: Full time Contract Type: Permanent
Facilities Management Contract Manager employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Management Contract Manager
✨Tip Number 1
Make sure to familiarize yourself with the specific PFI environment and regulations. Understanding how PFI contracts operate will give you a significant advantage during interviews, as it shows your readiness to manage the complexities of this role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in high-security environments. Engaging with industry contacts can provide insights and potentially lead to referrals that could help you land the job.
✨Tip Number 3
Highlight your experience in managing teams and delivering services effectively. Be prepared to discuss specific examples where you've successfully led service delivery teams and maintained customer relationships, as this is crucial for the role.
✨Tip Number 4
Research Tascor and its operations within the Capita Group. Understanding their values, mission, and the specific challenges they face in facilities management will allow you to tailor your approach and demonstrate your genuine interest in the company.
We think you need these skills to ace Facilities Management Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and contract management. Emphasize any previous roles where you managed teams or worked within a PFI environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the job description, such as managing service delivery teams or ensuring compliance with regulations.
Highlight Relevant Qualifications: Clearly state your technical qualifications, such as HNC/ONC in building or engineering subjects. Include any health and safety training or certifications that are relevant to the role.
Showcase Your Relationship Management Skills: Demonstrate your ability to develop and maintain effective customer relationships. Provide examples of how you've successfully liaised with clients or stakeholders in previous positions.
How to prepare for a job interview at Capita
✨Understand the PFI Environment
Make sure you have a solid understanding of how PFI contracts operate, especially in the context of facilities management. Be prepared to discuss your previous experiences in similar environments and how they relate to the role.
✨Demonstrate Customer Relationship Skills
Since the role involves developing and maintaining effective customer relationships, think of examples from your past where you successfully managed client expectations or resolved conflicts. Highlight your communication skills and ability to build partnerships.
✨Showcase Your Technical Knowledge
Be ready to discuss your technical qualifications and experience with building, electrical, and mechanical regulations. Prepare to explain how your knowledge can contribute to ensuring compliance and operational effectiveness in the role.
✨Prepare for Financial Discussions
As the role includes full P&L responsibility, familiarize yourself with financial concepts related to budgeting and forecasting. Be prepared to discuss how you've managed budgets in the past and any strategies you've used to maximize contract margins.
