At a Glance
- Tasks: Be the friendly face of our medical centre, managing appointments and supporting visitors.
- Company: Join HAAS, a leader in health assessments with a commitment to diversity.
- Benefits: Enjoy a competitive salary, generous holiday, and paid volunteering days.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Our venue Receptionist plays a key role in the day‑to‑day running of the business, being the first and last point of contact for all visitors and staff.
Responsibilities
- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS, and re‑schedule as required.
- Open and lock the venue, ensuring security procedures are followed.
- Validate all attendees, direct claimants to their destinations, and seat them outside the consultation room.
- Provide directions over the telephone, including knowledge of local bus routes, train stations, taxis and parking.
- Handle day‑to‑day organisational and administrative duties, including data entry, maintenance of CRM/PRS systems, and uploading documents to the H&S System CASPER.
- Maintain office supplies, keeping an up‑to‑date record of stationary surplus.
- Keep the venue to a professional standard and support venue facilities management, including health and safety.
- Provide relevant information to claimants and support staff.
- Contribute to the strategic management and development of the business.
Qualifications
- Experience as a receptionist and in customer service.
- Good planning and organisational skills.
- IT literacy, proficiency in MS Teams, Word, Outlook, and CRM systems.
- Experience in conflict resolution and de‑escalation techniques in a face‑to‑face environment.
- Clear verbal and written communication skills.
- Friendly disposition with a customer‑service ethos.
- Ability to work independently without supervision.
- Excellent time‑management and punctuality.
- Attentive, polite, approachable, and a good listener.
- Willingness to attend training and development courses.
About HAAS
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC) to understand how an illness or disability affects a person’s daily life.
What’s in it for you
- £26,227.50 annual salary
- Office‑based role
- 25 days holiday (rising to 27) with the opportunity to buy extra leave
- Paid day out of office for volunteering or a cause of your choice
- Auto‑enrolment to company pension and life assurance
- Cycle2Work scheme
- 15 weeks fully paid maternity, adoption and shared parental leave; paternity pay of two weeks
- Voluntary benefits such as retail discounts, health & wellbeing, travel and technology
- Employee Network Groups for diversity and inclusion
- Access to the Headspace app for you and up to five family or friends
Equal Opportunities
We are an equal‑opportunity and Disability‑Confident employer and welcome applications from people of all backgrounds, particularly those from Black, Asian and other ethnic minority backgrounds. Please contact reasonableadjustments@capita.com if you need adjustments during recruitment.
Location
Enniskillen, United Kingdom
Employment Details
Time type: Full time
Contract type: Permanent
Medical Centre Administrator in Enniskillen employer: Capita
At HAAS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Enniskillen. Our commitment to employee growth is reflected in our comprehensive training opportunities and generous benefits, including 25 days of holiday, a cycle-to-work scheme, and fully paid parental leave. Join us to make a meaningful impact while enjoying a fulfilling career in a company that values diversity and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Centre Administrator in Enniskillen
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Capita.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Capita.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Capita, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Centre Administrator in Enniskillen
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Capita.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Capita.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Capita. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Capita. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Capita
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Capita’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
