Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead communications for a high-profile public service programme and build a dynamic team.
- Company: Capita, a leader in efficient business process outsourcing.
- Benefits: Competitive salary, generous holiday, volunteering days, and comprehensive benefits package.
- Other info: Join a diverse network with endless opportunities for growth and career advancement.
- Why this job: Make a real impact in a role that shapes communication strategies in a complex environment.
- Qualifications: Significant experience in large-scale transformation communications and stakeholder engagement.
The predicted salary is between 60000 - 75000 ÂŁ per year.
We’re currently recruiting for a Senior Communications Lead to design and lead communications and engagement for a complex, high‑profile Capita Public Service programme implementation, go‑live and operation, establishing confidence, enabling successful contract implementation and supporting safe transition to live services under intense stakeholder, media and service user scrutiny. This is the first dedicated communications role into the programme and is responsible for setting strategy, standards and ways of working, before building and leading a small communications team as the programme scales.
Responsibilities
- Develop and own a comprehensive programme communications and engagement strategy covering implementation, transition, go‑live and live service phases.
- Ensure communications activity supports programme delivery, assurance and risk management.
- Set the strategic direction, tone and professional standards for communications across the programme.
- Act as trusted communications adviser to programme leadership and senior Capita stakeholders.
- Build and sustain effective working relationships with senior Government stakeholders, including experienced client‑side communications leads.
- Represent Capita credibly and confidently in high‑scrutiny environments.
- Lead delivery of communications activity across:
- TUPE and workforce transition
- service integration and mobilisation
- phased onboarding of departments and arm's‑length bodies
- complex service go‑lives
- external reputation, media and issues management
About You
- Significant experience leading communications for large‑scale transformation, implementation or complex programmes.
- Proven experience operating credibly with senior public‑sector or regulated‑environment stakeholders.
- Track record of developing and delivering communications strategies in high‑scrutiny environments.
- Hands‑on experience across implementation, transition and go‑live phases.
- Experience building or leading communications capability within a programme or change environment.
- Experience working within or alongside formal change methodologies.
- Central Government, shared services or large‑scale service transformation experience.
- Experience of TUPE, workforce transition or service migration communications.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth – offering endless opportunities to expand your skills, explore new paths, and advance your career.
Equal Opportunity
At Capita, we are an equal‑opportunity and Disability Confident employer. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. If you would like to discuss any adjustments you might need during your recruitment process, please email or call 07784 237318.
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI‑enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI‑assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.
Senior Communications Lead in England employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Communications Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in public sector communications. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show us you understand Capita's mission and how your skills can help them achieve their goals. Tailor your responses to highlight your experience in high-scrutiny environments.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your vision for the communications strategy and how you’d lead a team. We recommend rehearsing with a friend or mentor to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Capita team.
We think you need these skills to ace Senior Communications Lead in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading communications for large-scale transformations. We want to see how your skills align with the specific needs of the Senior Communications Lead role.
Showcase Your Strategy Skills: In your application, emphasise your ability to develop comprehensive communication strategies. We’re looking for someone who can set the strategic direction and tone, so don’t hold back on sharing relevant examples!
Highlight Stakeholder Engagement: Since this role involves working with senior public-sector stakeholders, be sure to mention any experience you have in building effective relationships in high-scrutiny environments. We love seeing how you’ve navigated complex stakeholder dynamics.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your Audience
Before the interview, research Capita and their public service programmes. Understand their values, recent projects, and challenges they face. This will help you tailor your responses and demonstrate that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led communications in high-scrutiny environments. Highlight your experience with TUPE, workforce transitions, and complex service go-lives to show you have the hands-on experience they’re looking for.
✨Strategic Thinking is Key
Be ready to discuss how you would develop a comprehensive communications strategy for the programme. Think about how you would set the tone and standards for communications, and be prepared to share your ideas on engaging stakeholders effectively.
✨Build Rapport with Stakeholders
Demonstrate your ability to build relationships with senior stakeholders. Share examples of how you've acted as a trusted adviser in previous roles, and be prepared to discuss how you would approach working with government stakeholders in this position.