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- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: Enjoy a competitive salary, flexible hours, generous holidays, and a company car.
- Why this job: Make a real difference in local communities while enjoying a supportive work environment.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 30000 - 40000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
Job Description:
- £35,237 annual salary (This includes £3,587 London living allowance).
- Company car (with personal use) or £3,700 annual car allowance.
- Mileage paid—including commute from home each day.
- Flexible 36.5-hour week (potential for four-day schedule).
- Generous holiday allowance—plus option for extra leave.
- Pension, life assurance, paid volunteering day, family-friendly policies.
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system.
- Discounts and wellbeing support.
- Diversity networks & financial wellbeing tools.
Work Schedule Requirements:
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Home-Based:
You’ll start and end each day from home, visiting properties around Enfield (ideally living in EN4 - EN6 postcodes).
Core Responsibilities:
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Television Licence Field Officer – Enfield Area employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer – Enfield Area
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you connect your skills and experiences to what they’re looking for in a Television Licence Field Officer.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain TV licence requirements clearly. Try role-playing with a friend or family member to get comfortable with the conversation.
✨Tip Number 3
Be ready to share examples! Think of times when you've helped customers or solved problems. These stories will show how you can make a difference in local communities, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making an impact in Enfield.
We think you need these skills to ace Television Licence Field Officer – Enfield Area
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Television Licence Field Officer role. Highlight any relevant experience or skills that align with the job description, especially your communication skills and customer-facing experience.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Capita
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Television Licence Field Officer. Familiarise yourself with the key tasks like explaining TV licence requirements and managing payment plans. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. This will highlight your ability to connect with people and provide solutions.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with a customer who refuses to pay their licence fee. Think through potential scenarios and how you would approach them, showing your problem-solving skills and empathy.
✨Emphasise Flexibility and Teamwork
Since the role involves flexible hours and working with a network of colleagues, be prepared to discuss your adaptability and teamwork. Share examples of how you've successfully worked in a team or adjusted to changing schedules in previous jobs.
