At a Glance
- Tasks: Visit customers, explain TV licence requirements, and help them with solutions.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: £35,237 salary, company car or allowance, flexible hours, and generous holiday.
- Other info: Inclusive workplace with excellent career development opportunities.
- Why this job: Make a real difference in local communities while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 35237 - 35237 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £35,237 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‐hour working week, with the option of a four‐day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‐friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Enfield using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‐solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the EN postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer‐facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Field Enforcement Officer in Enfield employer: Capita
Capita is an excellent employer for Field Enforcement Officers, offering a competitive salary of £35,237 along with a company car or generous car allowance. With a flexible working schedule and a strong commitment to employee wellbeing, including generous holiday allowances and access to diversity networks, Capita fosters a supportive work culture that prioritises personal growth and community engagement in the Enfield area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Enfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their values. This will help you connect your skills and experiences to what they’re looking for in a Field Enforcement Officer.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past roles where you’ve had to think on your feet or resolve conflicts. This will demonstrate your ability to handle the challenges of the job.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team at Capita.
We think you need these skills to ace Field Enforcement Officer in Enfield
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your experiences and what makes you passionate about this role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Field Enforcement Officer role. Use keywords from the job description to show us you understand what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this position, make sure your application reflects that. Keep it clear, concise, and professional. We want to see how well you can express yourself in writing!
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with people from various backgrounds, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle different customer scenarios, so think of examples from your past experiences where you successfully communicated or resolved issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to think on your feet or solve problems independently. The interviewers will want to see that you can remain calm and professional under pressure, so have a few stories ready that highlight your resilience and judgement.
✨Be Ready for Technology Questions
As you'll be using mobile technology for recording visit outcomes, be prepared to talk about your comfort level with tech. Brush up on any relevant apps or devices you've used in previous roles, and be ready to explain how you adapt to new technologies quickly.
