At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.
You’ll begin and end each day from home, travelling locally across Edinburgh/Kirkcaldy using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the KY4,5,11,12, EH28-30, EH47-48, EH52-55 postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Edinburgh, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Edinburgh employer: Capita
Join a dynamic team as a Field Enforcement Officer in Edinburgh, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as a generous holiday allowance, financial wellbeing resources, and opportunities for professional growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Edinburgh
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role of Field Enforcement Officer. Plus, it’ll give you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play different scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from past experiences where you’ve had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Enforcement Officer in Edinburgh
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for strong communication skills and a problem-solving mindset, so give us examples that showcase these traits!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly understand why you’d be a great fit for the Field Enforcement Officer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward—just hit ‘Apply now’!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with people from various backgrounds, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your strong communication skills and ability to stay calm under pressure.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems on the spot, especially in customer-facing roles. Be ready to discuss these experiences during the interview, as they’ll want to see your judgement and resilience in action. Highlighting your problem-solving mindset can set you apart from other candidates.
✨Be Ready for Flexibility
The job requires working evenings and weekends, so be prepared to discuss your availability. Show that you’re adaptable and willing to manage your schedule effectively. This will reassure them that you can handle the flexible working hours and are committed to supporting customers when they need it.
