At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Earn £31,650, enjoy a company car or allowance, and flexible working hours.
- Other info: Great career growth opportunities and a commitment to inclusivity.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 31650 - 31650 € per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‐hour working week, with the option of a four‐day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‐friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Dudley (to be considered for this role you must live in DY postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‐solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the DY postcode area
- Schedule flexibility to work required evening and weekend hours
Experience in customer‐facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Field Officer in Dudley employer: Capita
Capita is an excellent employer for Field Officers, offering a competitive salary of £31,650 along with a company car or generous car allowance, ensuring you have the tools to succeed in your role. With a flexible working schedule and a strong commitment to employee wellbeing, including generous holiday allowances and access to support networks, Capita fosters a positive work culture that prioritises personal growth and community engagement in Dudley.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Dudley
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a Field Officer.
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll be engaging with customers from all walks of life. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from past experiences where you had to think on your feet or handle difficult situations. This will demonstrate your ability to stay calm and professional.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it ensures your application gets directly to us. Plus, we love seeing candidates who take the initiative to apply online!
We think you need these skills to ace Field Officer in Dudley
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with what we’re looking for.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that are most relevant to the Field Officer position. Mention your customer-facing experience and how you handle different situations—this will help us see why you’d be a great fit!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and get to the point. Avoid jargon and keep your sentences short and sweet. This makes it easier for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate—just click ‘Apply now’ and you’re on your way!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with people from various backgrounds, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated in past roles, especially in challenging situations. This will demonstrate your ability to stay calm and professional.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to solve problems on the spot. Be ready to discuss these during the interview, as the company values a problem-solving mindset. Highlight your judgement and decision-making skills, especially in customer-facing roles.
✨Emphasise Flexibility and Independence
The Field Officer role requires a flexible schedule and the ability to work independently. Share experiences where you've managed your own time effectively or adapted to changing circumstances. This will show that you're well-suited for the job's demands.
