At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company that values flexibility and community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career development opportunities in an inclusive work environment.
- Why this job: Make a real difference in your community while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Dudley (to be considered for this role you must live in DY postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the DY postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Dudley, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Dudley employer: Capita
Join a dynamic team as a Field Enforcement Officer in Dudley, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as generous holiday allowances, paid volunteering days, and access to diversity networks, ensuring you have the support and resources needed for both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Dudley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being a Field Enforcement Officer with us.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers from all backgrounds, being able to articulate your thoughts clearly and professionally is key. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet and make sound decisions—this will highlight your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team as a Field Enforcement Officer.
We think you need these skills to ace Field Enforcement Officer in Dudley
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the Field Enforcement Officer role. Use keywords from the job description to show us you understand what we’re looking for!
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a fantastic addition to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward—just click ‘Apply now’!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples from your past experiences where you've successfully engaged with customers. Think about how you handled difficult situations and what strategies you used to resolve issues. This will demonstrate your ability to connect with people from all backgrounds.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet or make quick decisions. The interviewers will want to see that you can stay calm under pressure and have a problem-solving mindset. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
