DSA Assessor

Embark on a rewarding journey with Capita as a DSA Needs Assessor! Join our dedicated team in delivering exceptional Disabled Students’ Allowance (DSA) services in collaboration with the Student Loans Company (SLC). We pride ourselves on providing a seamless digital experience for students across East England, the Midlands, London, and Wales. Each year, we support around 30,000 university students through comprehensive needs assessments, equipment sourcing, training, and ongoing assistance. Since 2005, Capita has been a trusted name in DSA needs assessments, having empowered over 75,000 students through our Contact Associates brand. In this dynamic hybrid role, you'll have the opportunity to prepare for and conduct DSA needs assessment meetings, complete detailed reports, and travel to meet clients, making a tangible difference in students' lives. Join us and be part of a team that truly makes a difference!

What you’ll be doing:

• Holding a structured meeting with an individual to identify appropriate study and support strategies to facilitate participation in their study activities including, and where appropriate, Non-Medical Helper (NMH) and travel support.
• Evaluate the suitability of, and offer advice on appropriate hardware, software, assistive technology and other aids for each individual.
• Produce formal written needs assessment reports in an appropriate format and in accordance with relevant guidance and Key Performance Indicators (KPIs).
• Respond to post-assessment queries received from the customer or relevant Funding Body within the required timeframe.
• Conduct a review of a customer's needs when requested.

What we are looking for:

• Extensive knowledge of the DSA funding guidance.
• An in-depth understanding and current knowledge of a range of relevant Assistive Technology (software and hardware) and its role in addressing challenges across a broad range of disabilities, matching the features and benefits of the Assistive Technology hardware and software package recommended, to the needs of the individual.
• Exemplary communication skills.
• Excellent report writing abilities and attention to detail.
• Adept at working to strict KPIs and producing work of excellent quality.
• While the role involves independent/lone working we are seeking team players keen to work collaboratively with colleagues to do their best for our customers, with an appreciation that individual performance is critical to the success of the team, reliable and dependable with sound organisational skills.

What’s in it for you?

• A competitive basic salary of between £30,000 - £36,000 dependent upon experience.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.