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- Tasks: Lead and optimise customer service platforms while driving innovation.
- Company: Top consulting firm known for its dynamic and supportive culture.
- Benefits: Competitive salary, hybrid work options, and generous leave policies.
- Why this job: Make a real difference in customer experience with cutting-edge technology.
- Qualifications: Experience in tech roles and familiarity with SaaS platforms.
- Other info: Join a vibrant team with great career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading consulting firm is seeking a Technical Project Manager for its Digital Support Team in Greater London. You will manage and optimize customer service platforms, ensuring their stability and improving their functionalities.
The ideal candidate will have hands-on experience in technology roles, familiarity with SaaS platforms, and a strong focus on innovation and customer experience.
This role offers a competitive salary, hybrid working options, and generous benefits including paid parental leave and holiday options.
Digital Support Platform Lead & Change Innovator employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Platform Lead & Change Innovator
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is your chance to shine beyond the traditional application.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to digital support and project management. We want you to feel confident and ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Digital Support Platform Lead & Change Innovator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Digital Support Platform Lead & Change Innovator. Highlight your experience with SaaS platforms and any tech roles you've had, as we want to see how you can bring innovation to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and how you’ve optimised platforms in the past. We love seeing candidates who can tell a story about their journey in tech.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled challenges in tech projects. We’re looking for someone who can think on their feet and innovate solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SaaS platforms and customer service technologies. Be ready to discuss specific tools you've used and how you've optimised them in previous roles. This shows you're not just familiar with the tech, but that you can leverage it effectively.
✨Showcase Your Innovation Mindset
Prepare examples of how you've driven change or introduced innovative solutions in past projects. Think about challenges you faced and how your creative thinking led to improved customer experiences. This will highlight your ability to think outside the box, which is crucial for this role.
✨Understand the Company Culture
Research the consulting firm’s values and culture. Tailor your responses to reflect how your personal values align with theirs. This will help you connect with the interviewers and demonstrate that you’re a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the Digital Support Team's current projects and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations. It’s a two-way street!
