Digital Data Analyst - Pensions

We are creating a new role within Pensions Digital to help us measure and report on how members use our digital pension experiences. We are looking for a motivated and curious Digital Data Analyst to support the team by tracking online behaviour, measuring engagement, and supporting continuous improvement of our digital platforms.

What you’ll be doing:

• Supporting tagging and measurement of digital journeys (training provided) to understand how members use our platforms.
• Helping to gather, review and analyse data to produce clear insights for the business.
• Assisting with the creation and maintenance of dashboards and reports, primarily using GA4 and Power BI (with support from the existing analyst).
• Working alongside the digital design team and product owners to understand data needs, user journeys and reporting goals for our new pension platform.
• Helping to identify what data is needed to support personalisation and improved member experiences.
• Contributing to testing work during development phases by reviewing early data trends and validating that solutions meet expected outcomes.
• Monitoring live performance once features are launched, spotting issues early and supporting improvements.

Key Responsibilities:

• Work within a team to understand and achieve the critical digital outcomes.
• Work on the existing PowerBI platform bringing in new data and producing new pages and reports for internal stakeholders.
• Identify the digital data required to measure progress against the outcomes.
• Work closely with the Product and UX teams to ensure the data is tagged correctly and identify gaps.
• Working closely with the design team to ensure customer insights are incorporated into designed experiences and forming a compelling story around it.
• Work with cross-functional teams and enable data-driven decisions.
• Improve the process of digital analytics with creative analytics solutions.
• Work with the data architecture team in maintaining data integrity.
• Evaluate site performance and analyse web analytics.
• Develop reporting structure for marketing channels.
• Develop and evolve the reporting suite that keeps stakeholders up to date with progress.
• Use SEO insight and trends to improve performance where necessary.
• Share knowledge to support others.

Skills, Knowledge and Experience:

Essential:

• Experience in web analytics and knowledge of the digital ecosystem especially using Microsoft technology or the ability to learn.
• Understanding of the use of data to personalise journeys for the customer and ability to ensure the correct data is tagged to drive the agreed outcomes.
• Understanding of performance marketing channels.
• Search Engine Optimisation - Understanding of site performance and search criteria. Ability to identify solutions to SEO challenges and strive towards an enhanced solution.
• Strong knowledge of statistical concepts and experience in A/B testing hypothesis.
• Strong analytical mindset with experience in digital, data analysis and data visualisation.
• You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.

Desirable:

• Experience of working within Financial Services and pensions would be beneficial.

About Capita Pension Solutions:

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location: United Kingdom

Time Type: Full time

Contract Type: Permanent