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For Companies At a Glance
- Tasks: Lead exciting messaging projects and enhance customer engagement through innovative digital solutions.
- Company: Join Capita, a forward-thinking company focused on digital transformation.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real impact in the digital space while developing your skills in a supportive environment.
- Qualifications: Experience in digital product ownership and strong communication skills are essential.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Capita has a new opportunity to join our Team as a Product Owner - Messaging. This is a full time permanent role, home based with occasional travel to Capita UK offices (office working assigned to our Darwen office).
Core Responsibilities:
- Support the management, design, delivery, and testing of all ongoing projects and development plans for ASM, SMS, chatbot, and social messaging channels.
- Provide impact assessments on systems and change management processes within messaging and wider digital channels.
- Provide business knowledge and expertise on messaging channels to identify trends or changes in customer behaviour.
- Develop solutions to improve customer journeys, enhance engagement, and maximise growth opportunities across ASM, SMS, chatbot, and social media messaging.
- Communicate effectively with all stakeholders, ensuring the messaging strategy is embedded across the business and aligned with the wider digital strategy.
- Analyse and interpret customer interactions across messaging channels, measure performance, and make data-driven recommendations for improvement.
- Provide input to stakeholders and internal teams on process improvement initiatives designed to enhance business outcomes and self-service capabilities.
- Act as a reliable point of contact for all messaging-related projects, supporting the business and digital teams on assigned initiatives.
What you’ll need to bring:
- Strong commercial awareness and experience in digital self-service within a contact centre environment, with emphasis on messaging channels such as ASM, SMS, chatbot, and social media.
- Demonstrable experience of digital product ownership or channel management for messaging platforms.
- Knowledge of AI-driven chatbot technologies and conversational UX principles (preferred but not essential).
- Possess a strong knowledge of contact centre technologies in the voice and digital space.
- Dedication to detail demonstrated through the ability to identify trends and exceptions and make value added recommendations based on findings.
- Able to communicate with stakeholders at all levels and can present issues/opportunities in a clear and concise manner.
- Successful track record in relationship management and experience of working with senior stakeholders.
- Strong interpersonal skills and experience of team management.
Benefits:
- Competitive annual salary of £30,000 pa dependant on experience.
- 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
About Capita Experience:
Capita Experience focus on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is to help our clients digitise their interactions with customers, members and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Darwen, United Kingdom
Time Type: Full-time
Contract Type: Permanent
Product Owner - Messaging in Darwen employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner - Messaging in Darwen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Capita or similar companies. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into messaging channels like ASM, SMS, and chatbots. Show us you understand the trends and challenges in digital self-service – it’ll impress the hiring team!
✨Tip Number 3
Practice your communication skills! You’ll need to convey ideas clearly to stakeholders. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your submission to highlight how your skills align with the Product Owner role.
We think you need these skills to ace Product Owner - Messaging in Darwen
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with messaging channels like ASM, SMS, and chatbots. We want to see how your skills align with the role of Product Owner - Messaging!
Showcase Your Impact: When detailing your past experiences, focus on the impact you've made in previous roles. Use data and examples to illustrate how you've improved customer journeys or enhanced engagement in digital self-service.
Be Clear and Concise: Communication is key! Ensure your application is well-structured and easy to read. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know Your Messaging Channels
Make sure you brush up on your knowledge of ASM, SMS, chatbots, and social media messaging. Be ready to discuss how these channels can enhance customer journeys and engagement. Show that you understand the trends in customer behaviour and how they relate to these platforms.
✨Demonstrate Your Digital Product Ownership Skills
Prepare examples from your past experiences where you've successfully managed digital products or messaging channels. Highlight your ability to analyse data and make recommendations for improvement, as this will resonate well with the role's requirements.
✨Communicate Effectively with Stakeholders
Practice articulating your thoughts clearly and concisely. You’ll need to demonstrate your interpersonal skills and ability to present issues and opportunities to stakeholders at all levels. Think of scenarios where you've successfully managed relationships and communicated effectively.
✨Show Your Commercial Awareness
Be prepared to discuss your understanding of the contact centre environment and how digital self-service impacts it. Bring insights into how you can leverage messaging channels to drive growth and improve business outcomes, showcasing your commercial mindset.