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- Tasks: Shape a brand-new HR & Payroll service and enhance user experience.
- Company: Join Capita, a leader in efficient business processes across sectors.
- Benefits: Competitive salary, 23-27 days holiday, and flexible working options.
- Why this job: Make a real impact in designing innovative HR & Payroll solutions.
- Qualifications: Experience in HR & Payroll service design and strong problem-solving skills.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 46000 - 69000 ÂŁ per year.
Are you looking for an opportunity to shape a brand‑new HR & Payroll service from the ground up? We’re excited to welcome a skilled and forward‑thinking HR & Payroll Functional Analyst to join our team. In this role, you’ll play a key part in designing an end‑user‑centric service model that delivers a seamless and high‑quality experience for our clients and their people.
Reporting to the HR & Payroll Functional Lead, you’ll help develop the Capita Service Blueprint, contribute to a high‑level operating model, and work closely with both internal teams and our client’s End‑User Forum to refine and enhance service design. If you’re someone who enjoys collaborating, problem‑solving and translating service concepts into clear, practical processes, this is an exciting chance to make a meaningful impact.
You’ll also support transition planning, testing, and cutover rehearsals—playing a hands‑on role as we bring our new service to life. This is a great opportunity for someone who wants to help shape the future of HR & Payroll services within a dynamic programme environment.
If this sounds like the kind of challenge you’re ready to take on, we’d love to receive your application.
What you’ll be doing:
- Lead the creation of Capita’s Service Blueprint and High‑Level Operating Model for HR & Payroll
- Facilitate workshops with client and third‑party SMEs to integrate service elements and resolve design conflicts
- Develop detailed service designs with a focus on user experience and operational quality
- Provide input to training and testing teams to ensure alignment with service procedures
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
- Present service design updates in End‑User Forums and facilitate stakeholder consensus
- Participate in daily stand‑ups and cross‑functional meetings to address service design issues
- Lead Payroll Parallel Run exercises to validate service readiness
- Oversee service transition planning and execution, including dress rehearsals and live cutover
- Support operational rollout and resolve service‑related issues during early service life
What we’re looking for:
Essential Skills & Experience:
- Experience in HR & Payroll service design and operating model development
- Strong understanding of people, process, technology and data within enterprise‑wide service design
- Experience working in shared services and large, multi‑party implementation programmes
- Ability to design services that accommodate phased transitions and interim operating states
- Experience supporting service transition activities between providers
- Ability to align service design with existing system capabilities to minimise bespoke development
- Experience contributing to test scenarios and participating in UAT/BAT cycles
- Exposure to early‑life support (hypercare), including assisting operatives during service go‑live
- Proactive problem‑solver who can navigate shifting priorities and complex environments
- Demonstrates integrity, transparency, and sound judgement under pressure
- Able to work remotely and travel to UK locations when required
Desirable Skills & Experience:
- Experience with GDS‑aligned service design across the full lifecycle
- Experience working with global systems integrators or technical delivery partners on ERP solutions
- Previous involvement in Oracle Fusion service design
- Understanding of user‑centred and accessibility‑focused service design (WCAG 2.2)
- Awareness of political, regulatory, and digital inclusion considerations in public services
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What’s in it for you?
- Salary of up to ÂŁ57,590 plus benefits
- Home-based position
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Senior HR & Payroll Functional Analyst in Dartford employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HR & Payroll Functional Analyst in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and Payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their HR & Payroll processes and think about how your experience aligns with their needs. This will help you stand out and show that you’re genuinely interested in shaping their service model.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in service design and implementation. Use real examples to demonstrate your proactive approach and ability to navigate complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the exciting future of HR & Payroll services.
We think you need these skills to ace Senior HR & Payroll Functional Analyst in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR & Payroll service design. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love proactive problem-solvers, so share those stories that demonstrate your ability to navigate shifting priorities.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and avoid jargon unless it's relevant to the role. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Capita
✨Know Your Service Design Inside Out
Make sure you’re well-versed in HR & Payroll service design principles. Brush up on your knowledge of user-centred design and how it applies to the role. Be ready to discuss how you can create a seamless experience for end-users, as this will be a key focus during the interview.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully led service design projects or facilitated workshops. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your problem-solving skills and ability to navigate complex environments.
✨Familiarise Yourself with Capita's Values
Research Capita’s mission and values, especially their commitment to inclusivity and diversity. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating an inclusive HR & Payroll service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the challenges they face in service design or how they measure success in their projects. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
