Performance Coach in Dartford

Are you passionate about helping people grow and perform at their best? We’re looking for a Performance Coach to join our team, where you’ll support colleagues across HAAS to build confidence, strengthen skills, and reach their full potential. Working closely with our Functional Specialists and Team Managers, you’ll provide tailored coaching, identify development opportunities, and help individuals make meaningful improvements in quality, behaviour, and overall performance.

What you'll be doing:

• Deliver tailored coaching that builds confidence, strengthens skills, and supports colleagues to embed good habits over time.
• Use data and quality insights to identify strengths, gaps, and performance barriers, creating practical goals to drive measurable improvement.
• Review progress regularly, tracking changes in AHT, accuracy, behavioural indicators, and overall quality.
• Provide targeted support based on trends or recurring issues, ensuring coaching aligns with policies, compliance, and operational priorities.
• Collaborate closely with Team Managers to develop individual coaching plans and share updates on progress, strengths, and next steps.
• Support new starters, colleagues in transition, or those requiring additional performance improvement.
• Promote a positive performance culture by encouraging reflection, accountability, resilience, and continuous learning.
• Maintain accurate coaching records to ensure transparency, consistency, and effective reporting.

What we're looking for:

• Previous experience in coaching, learning, and development.
• Strong coaching skills with the ability to adapt style to suit individual needs.
• Holding or working towards a recognised coaching qualification.
• Excellent communication skills, able to explain ideas clearly, simply, and professionally.
• Familiarity with behavioural coaching models and development frameworks.
• Ability to analyse performance trends and translate data into meaningful insight.
• Experience supporting colleagues to improve performance through guidance, structure, and positive challenges.
• Knowledge of performance metrics such as AHT, accuracy, compliance, and customer satisfaction.
• Experience designing and delivering training content.
• Proven experience in coaching, mentoring, training, or performance management.

Benefits:

• A competitive salary of up to £35,000 dependent on experience.
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Access to the Headspace app for you and up to 5 family or friends.

Equal Opportunities: At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.