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- Tasks: Lead client relationships and ensure top-notch service delivery in pensions management.
- Company: Join Capita Pensions Solutions, a forward-thinking company with ambitious goals.
- Benefits: Enjoy 23-27 days holiday, matched pension, and flexible benefits tailored to your lifestyle.
- Why this job: Make a real impact by enhancing client satisfaction and driving strategic collaboration.
- Qualifications: Experience in DB Pensions and strong communication skills are essential.
- Other info: Home-based role with opportunities for volunteering and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Home Based (travel to client meetings as required). We are looking for a Client Services Manager to join Capita Pensions Solutions to lead and nurture relationships with two of our key pensions’ clients. You will be a trusted partner and help the team drive client satisfaction through proactive engagement and strategic collaboration. You will bring strong organisational skills to the role and support projects through their life cycle to completion as well as attending client meetings, monitoring agreed actions and ensuring they are allocated and followed up.
Key Accountabilities
- Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required.
- Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.
- Support with the IT digital roadmap and global delivery model aspirations through effective communication to clients.
- Delivery of agreed client and contractual expectations and obligations.
- Ownership / Management of Change Control Notes or Letters of Variation for tasks completed outside of the contract.
- Oversight and approval of invoicing as per the contract and the services provided.
- Attend client meetings, ensuring papers are issued in a timely fashion and in the agreed format.
- Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion.
- Manage client escalation process and ensure all relevant stakeholders are kept aware of issues.
- Keep CRM system (Salesforce) fully up to date.
What are we looking for
- DB Pensions knowledge.
- Experience of building strong relationships with external clients and internal stakeholders.
- Worked in a project-based environment including project governance and invoicing.
- Strong communication skills verbal and written.
- Strong attention to detail.
- Strong organisational skills.
Desirable
- Local Government Pensions Scheme experience.
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.
What’s in it for you?
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at this link.
Location Home-Based – GBR, United Kingdom
Time Type Full time
Contract Type Permanent
Client Services Manager - Pensions in Dartford employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Pensions in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those client meetings! Research the companies you’re meeting with, understand their needs, and think about how you can add value. This will show you’re proactive and ready to hit the ground running.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us at Capita Pensions Solutions!
We think you need these skills to ace Client Services Manager - Pensions in Dartford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in client management and project governance. We want to see how your skills align with the role of Client Services Manager – Pensions, so don’t hold back!
Showcase Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well!
Highlight Relevant Experience: Don’t forget to mention any experience you have with DB Pensions or working in a project-based environment. This will help us understand how you can hit the ground running in this position.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Let’s make it happen!
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your DB Pensions knowledge before the interview. Understand the key concepts and recent changes in the pensions landscape, as this will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built strong relationships with clients and stakeholders in the past. Think about specific situations where your communication skills made a difference, as this is crucial for a Client Services Manager.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a structured approach to discussing your previous projects. Highlight how you managed timelines, followed up on actions, and ensured everything was delivered on time and to a high standard.
✨Familiarise Yourself with Salesforce
As you'll need to keep the CRM system up to date, it’s a good idea to familiarise yourself with Salesforce if you haven't already. Mention any experience you have with CRM systems during the interview, as this will show you're ready to hit the ground running.
