At a Glance
- Tasks: Handle inbound calls, provide information, and resolve queries for members and beneficiaries.
- Company: Capita Pension Solutions, a supportive and inclusive workplace in Liverpool.
- Benefits: 23 days holiday, company matched pension, discounts, and fully paid parental leave.
- Other info: Permanent role with excellent training and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
The predicted salary is between 25155 - 25155 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join their permanent team in Liverpool. This office based role involves handling a high volume of inbound calls from members and their beneficiaries, providing information and resolving queries within agreed service levels.
Job Details
- Location: Liverpool, United Kingdom
- Type: Full time, Permanent
- Hours: 37.5 per week, Monday to Friday, 8:00am to 6:00pm, no evenings or weekends.
- Salary: £25,155 per annum
- Start date: 10th August 2026
Responsibilities
- Take a high volume of inbound calls from a wide range of members and beneficiaries.
- Provide accurate information and resolve queries within service levels.
- Work within a supportive team, receiving training and encouragement from the Team Manager.
- Utilise virtual training to acquire the skills and knowledge required to handle every call efficiently.
Qualifications and Experience
- Previous customer service experience in a high volume call centre or face to face setting.
- Excellent telephone manner, empathy and ability to build rapport with members.
- Strong problem solving skills, attention to detail, and ability to prioritise and use initiative.
- Great passion for customer service and ability to resolve queries quickly and efficiently.
- Knowledge of pensions is advantageous but not essential.
- Minimum five years continuous UK residency for enhanced security clearance.
Practical Details
Proof of right to work checks will be conducted via digital ID verification if you hold a valid passport; otherwise, an in person verification at a designated Capita office is required.
Benefits
- 23 days' holiday, rising to 27 days.
- Company matched pension and life assurance.
- 15 weeks fully paid maternity, adoption and shared parental leave; two weeks paid paternity.
- Discounts on insurance, retail, socialising, health and wellbeing, travel, technology.
- Discounted insurance policies and other perks.
EEO Statement
Capita is an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and are committed to providing an inclusive, barrier free recruitment process. We especially welcome applications from people from Black, Asian and other ethnic minority backgrounds.
Contact and Application
To apply, submit an up to date CV and complete the quick application.
Customer Service Representatives (Liverpool) - 10th August Start employer: Capita
Capita Pension Solutions is an exceptional employer, offering a supportive work environment in Liverpool where employees can thrive. With a strong focus on employee development through comprehensive training and a commitment to work-life balance, including no evening or weekend shifts, the company provides generous benefits such as increased holiday entitlement and family leave policies. Join a diverse team that values passion for customer service and fosters growth opportunities in a rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representatives (Liverpool) - 10th August Start
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representatives (Liverpool) - 10th August Start
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita:Your cover letter is your chance to shine! Tell us why you want to work at Capita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita!
How to prepare for a job interview at Capita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
