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For Companies At a Glance
- Tasks: Support customers via calls and messages, solving queries and sharing product info.
- Company: Join Capita, a leading consulting and digital services provider.
- Benefits: Competitive salary, hybrid work, healthcare, and performance bonuses.
- Other info: Inclusive workplace with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in customer experiences while enjoying a positive work-life balance.
- Qualifications: Fluent German (C1), customer-focused, and strong communication skills required.
The predicted salary is between 20000 - 30000 £ per year.
Overview
As a Customer Service Advisor at Capita, you will join a team of people dedicated to supporting our customers. Your responsibilities will include providing comprehensive customer service at the highest level, handling telephone and email enquiries, and promoting products and offers in line with customer needs.
Job title
Customer Service Agent with German (m/f/d)
Job Description
What you’ll be doing:
- Supporting customers through different channels (inbound calls and messages)
- Analysing and solving customer queries
- Sharing information on administrative and technical requests (products, invoices, etc.)
- Making changes to the system
- Forwarding faults or calls to other departments
Skills you need to succeed
- German at min. C1 level
- Customer oriented attitude
- Excellent organizational and communication skills
- Good knowledge of MS Office
- Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week
Offer for you
- Competitive salary (8500-9000 PLN gross) + monthly performance bonus
- Hybrid work (3 days per week in office, rest remote)
- Permanent contract
- LuxMed medical healthcare
- Generali group insurance
- Multisport or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to become one of the Internal Trainers
About Capita
Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 44,000 employees, operating in the UK, Europe, India and South Africa. Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź. Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Data privacy notice
Pursuant to Art. 13 par. 1 and par. 2 of the General Data Protection Regulation of the 27th of April 2016 we hereby inform that: 1. The data controller of your personal data is Capita (Polska) Sp. z o.o. with its registered seat in Krakow, ul. Lubicz 23; Kraków, KRS 0000365071, REGON 142604890, NIP 5252488222. In case of any questions or requests concerning data processing, you can contact us at: PrivacyPoland@capita.com. 2. Your personal information will be processed for the purpose of the recruitment process, including the assessment of qualifications, aptitudes and abilities required for the position for which you will be applying and/or future recruitment processes if you requested that by checking the relevant box below. 3. The legal basis for processing your personal data: a. Article 6(1)(c) and Article 6(1)(b) of GDPR; b. Your consent – for processing other data provided in the CV and in the cover letter; c. Our legitimate interest (Article 6(1)(f) of GDPR) – in terms of data collected during the interview and results of qualification tests. 4. Your personal data will be transferred to processors outside the EEA (e.g., United Kingdom) and to various Capita-related entities as part of the recruitment process. 5. Your personal data will be stored for 6 months for the current recruitment process, and up to 12 months if you consent to future recruitment processing. 6-10. You have rights to access, rectify or erase data, restrict processing, data portability, withdraw consent, object to processing, and lodge complaints. 11. Providing data under labor law is a statutory obligation for participation in recruitment; provision of other data is voluntary.
Location
Krakow, Poland
Time Type
Full time
Contract Type
Fixed Term (Fixed Term)
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Customer Service Agent with German (m/f/d) employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent with German (m/f/d)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita. Understand their values and what they do. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions during the interview.
✨Tip Number 3
Show off your language skills! Since this role requires German at a C1 level, be ready to demonstrate your proficiency. You might get asked to switch languages during the interview, so brush up on your vocabulary and phrases.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Capita family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Agent with German (m/f/d)
Some tips for your application 🫡
Show Off Your German Skills: Since this role requires a minimum C1 level in German, make sure to highlight your language proficiency in your application. Use examples of how you've used your language skills in previous roles or experiences.
Tailor Your Application: We want to see how you fit into our team! Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention your customer service experience and any relevant achievements.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Capita
✨Brush Up on Your German
Since the role requires a minimum C1 level of German, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews in German to boost your confidence.
✨Know the Company Inside Out
Research Capita and understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and provide examples from your past experiences that demonstrate your customer-oriented attitude.
✨Show Off Your Tech Skills
Familiarise yourself with MS Office tools, as they are essential for this role. Be prepared to discuss how you've used these tools in previous jobs, especially in relation to handling customer queries and administrative tasks.