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For Companies At a Glance
- Tasks: Deliver exceptional customer service and solve problems for our valued customers.
- Company: Join Capita, a leading provider of innovative business solutions.
- Benefits: Competitive salary, career progression, and fantastic employee perks.
- Why this job: Work from home, enjoy flexibility, and make a real difference in people's lives.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 21000 - 28000 £ per year.
Overview
Join Our Customer Service Dream Team! Do you thrive on delivering exceptional customer experiences? Love solving problems and making someone’s day better? If that sounds like you, we’d love to welcome you to our vibrant team of Customer Service Advisors!
Job title: Customer Service Advisor – Work from home
What’s in it for you?
Permanent contract with a competitive salary of €28,080 per year. 40 hours per week on a rotational shift pattern. Work-from-home flexibility – no commute, just comfort!
Shift Details
We operate across: Monday to Friday 6am–9pm; Saturday 8am–6pm; Sunday & Bank Holidays 10am–6pm. Remote Ready? You’ll need a quiet, private space and a reliable setup to work from home comfortably and professionally throughout your shift.
Responsibilities
- Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a wide range of queries across telephony / email / web chat / channels
Qualifications
- Previous experience within a similar role, ideally with experience of working with Social media platforms
- Excellent written English skills
- Proficient in using various computer applications and software simultaneously
- An attentive listener who can empathise and adjust to different customer needs
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
- Working from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
Benefits
- A starting salary of €28,080 per annum
- Internal career progression and development opportunities – most of our management team started with us as Advisors!
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period
- Access to the Capita Pension Scheme
- Access to our Employee Assistance Programme
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
This role is open to those residing in the Republic of Ireland.
About Capita
Capita is a leading provider of business process services, driven by data, technology and people.
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.
We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Job Details
Location: Cork, Ireland
Time Type: Full time
Contract Type: Permanent
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Customer Service Advisor - Work from home employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Work from home
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Capita and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, you'll need to empathise with customers. Try role-playing common customer scenarios with a friend to sharpen your responses and improve your problem-solving skills.
✨Tip Number 3
Show off your tech skills! Since you'll be using various computer applications, make sure to mention any relevant experience during your interview. If you can demonstrate your proficiency, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining our awesome team!
We think you need these skills to ace Customer Service Advisor - Work from home
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Tailor Your Application: Make sure to customise your application to fit the role. Mention specific skills or experiences that align with what we’re looking for in a Customer Service Advisor. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you’ve handled difficult situations in the past and what strategies you used to ensure customer satisfaction. This will show that you understand the importance of empathy and problem-solving.
✨Prepare for Common Scenarios
Think about common customer queries and complaints you might face in this role. Prepare specific examples from your previous experience where you successfully resolved similar issues. This will demonstrate your ability to think on your feet and provide tailored solutions.
✨Showcase Your Communication Skills
Since this role involves various communication channels, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so being able to communicate effectively is crucial. Remember, it’s all about making the customer feel heard and valued!
✨Create Your Ideal Work-from-Home Setup
Before the interview, ensure you have a quiet, professional-looking space to work from home. Mentioning your reliable setup during the interview can reassure them that you’re ready for the remote aspect of the job. Plus, it shows you take the role seriously!