Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with the public, answering queries about council services and ensuring a top-notch customer experience.
- Company: Capita transforms how local councils serve the public using technology and innovation.
- Benefits: Enjoy 23 days holiday, a matched pension, life assurance, and discounts on lifestyle choices.
- Why this job: Join a dynamic team where no two days are the same and make a real impact in your community.
- Qualifications: Must have a proven track record in customer service and be proficient in Excel and Word.
- Other info: This is a full-time office-based role with no remote work options.
The predicted salary is between 19200 - 33600 £ per year.
Customer Service Advisor (site based) page is loaded
Customer Service Advisor (site based)
Apply remote type Office Based time type Full time posted on Posted 22 Days Ago job requisition id 10105755 Here at Capita we have a vacancy for a Customer Service Advisor to join our onsite team in Hampshire, covering two of the local council offices (Public Service Plaza, Havant and Visitor Information Centre, Hayling Island) Within this role you would be working directly with members of the public to answer their queries about a variety of council services ensuring that the receive the right information first time and have the best possible customer experience.
This role is ideal for someone with a background in face-to-face customer service (however other customer service backgrounds would be considered) An incredibly varied role where no two days will be the same, working so closely with the public you will play a key role in ensuring that they receive the best possible experience from their local authority.
This post is based full time in the office covering the above to locations, there are no options for working from home in this role.
Job title:
Customer Service Advisor (site based)
Job Description:
What you’ll be doing:
-
To provide efficient and effective customer service to all customers who are contacting Customer Services by a personal visit to reception and customer access points, e-mail, in writing or by telephone
-
To provide a ‘triage’ first contact service for customers and helping them interact with local authority services, on-site partners and third party providers where appropriate
-
To answer complex customer enquiries, particularly for Revenues and Benefits, ensuring responses are clear and concise
-
To ensure compliance to company policy and procedure when answering customer enquiries and to ensure that records, computer systems and information are maintained accurately
-
To take receipt of proofs of documentation from customers and ensure all documentation is indexed and scanned onto the appropriate systems
-
To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance
-
To prepare and issue visitor badges for meetings with local authority officers and on site partners
-
To meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure
-
To receive occasional post and deliveries on reception
-
To promote self-service and channel shift in line with Company strategy, supporting customers with the use of self-serve terminals and web access points located within reception areas
What we’re looking for:
Essential skills and experience:
-
A proven track record in a customer service role
-
Located in the Havant area
-
Proficient in Excel and Word
About Capita Local Government
At Government Services, we’re transforming the way governments and local councils serve the public. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breath cleaner air. Join us and discover better as you keep the country running smoothly.
What’s in it for you?
-
A salary of £24,043.50
-
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
-
company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
-
voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
-
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
-
access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
#CPS15
Location:
,
United Kingdom
Time Type:
Full time
Contract Type:
Permanent
Similar Jobs (5)
Customer Service Advisor – Part Time
remote type Office Based locations 2 Locations time type Full time posted on Posted 17 Days Ago
Customer Service Advisor – Hybrid in Little Island
remote type Hybrid locations 2 Locations time type Full time posted on Posted 6 Days Ago
Irish Speaking Customer Service Advisor – Hybrid – Immediate Start
remote type Hybrid locations 2 Locations time type Full time posted on Posted 9 Days Ago
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
#J-18808-Ljbffr
Customer Service Advisor (site based) employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (site based)
✨Tip Number 1
Familiarise yourself with the local council services in Havant and Hayling Island. Understanding the specific services offered will help you answer queries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your face-to-face communication skills. Since this role involves direct interaction with the public, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues, as this will highlight your capability to handle complex enquiries.
✨Tip Number 4
Be prepared to discuss how you would promote self-service options to customers. This is a key part of the role, so having ideas on how to encourage customers to use these services will demonstrate your proactive approach.
We think you need these skills to ace Customer Service Advisor (site based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any face-to-face roles. Use specific examples that demonstrate your ability to handle queries and provide excellent service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly your proficiency in Excel and Word, and your commitment to customer satisfaction.
Showcase Relevant Skills: Emphasise your communication skills and ability to work in a busy environment. Mention any experience you have with triaging customer inquiries or using self-service systems, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Capita
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially any face-to-face interactions. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service.
✨Familiarise Yourself with Local Council Services
Research the local council services that you will be dealing with in this role. Understanding the basics of what they offer will help you answer questions confidently and demonstrate your commitment to the position.
✨Practice Clear Communication
Since you'll be answering complex enquiries, practice explaining complicated information in a clear and concise manner. This will show your ability to communicate effectively with customers from various backgrounds.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing scenarios during the interview. This could involve simulating a customer interaction where you need to triage their needs. Practising these scenarios can help you feel more comfortable and confident.