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For Companies At a Glance
- Tasks: Join our team as a Customer Service Advisor, helping customers and solving their queries.
- Company: Capita is a leading provider of innovative business process services.
- Benefits: Enjoy remote work, competitive salary, career progression, and various employee discounts.
- Why this job: Be part of a supportive culture that values your contributions and offers growth opportunities.
- Qualifications: Previous customer service experience and excellent written English skills are essential.
- Other info: This role is open to residents of the Republic of Ireland.
The predicted salary is between 11256 - 16884 £ per year.
Overview
Join Our Customer Service Dream Team – Part-Time Opportunity!
Do you have a passion for helping people and delivering outstanding customer service? Do you enjoy solving problems and making someone’s day better? If so, we’d love to welcome you to our vibrant team of Customer Service Advisors!
What’s in it for you?
- Permanent part-time contract with a competitive salary €28,080 (Pro-rata for 20 hrs €14,040) per year
- 3 weeks full-time training, Monday – Friday 9am to 5pm
- Work-from-home flexibility – no commute, just comfort
- Shift Details:
- Saturday: 8am–6pm
- Sunday & Bank Holidays: 10am–6pm
- 1 weekday 4 hour shift
Remote Ready? You’ll need a quiet, private space and a reliable setup to work from home comfortably and professionally throughout your shift.
What you’ll be doing
You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care. You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.
- Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identifying vulnerable customers and adapting approach, providing additional support when required.
- Handling escalated customer queries with empathy and integrity, logging accurately
- Dealing with a wide range of queries across telephony / email / web chat / channels
What we’re looking for
- Previous experience within a similar role, ideally with experience of working with Social media platforms
- Excellent written English skills
- Proficient in using various computer applications and software simultaneously
- An attentive listener who can empathise and adjust to different customer needs
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
- Working from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed
Benefits and additional information
- A starting salary of €28,080 (Pro-rata for 20 hrs €14,040) per annum
- Internal career progression and development opportunities – most of our management team started with us as Advisors!
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period
- Access to the Capita Pension Scheme
- Access to our Employee Assistance Programme
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores…
This role is open to those residing in the Republic of Ireland.
About Capita
Capita is a leading provider of business process services, driven by data, technology and people.
Every day our 43,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers.
We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Location: Dublin, Ireland
Time Type: Full time
Contract Type: Permanent
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Customer Service Advisor - Part Time - Work from home employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Work from home
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during any interviews or discussions, showing that you're ready to handle real-life situations.
✨Tip Number 2
Research StudySmarter and our values. Understanding our mission and how we approach customer service will allow you to align your answers with what we stand for, making you a more appealing candidate.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully resolved customer issues. Being able to share specific stories will highlight your skills and show us that you can deliver excellent service.
✨Tip Number 4
Make sure your home workspace is set up for success. A quiet, professional environment will not only help you perform well in the role but also demonstrate your commitment to working from home effectively.
We think you need these skills to ace Customer Service Advisor - Part Time - Work from home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous work with social media platforms and your ability to handle various customer queries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and delivering excellent customer service. Mention specific examples of how you've solved problems or made someone's day better in past roles.
Showcase Your Skills: In your application, clearly demonstrate your written English skills and proficiency in using various computer applications. Provide examples of how you’ve effectively communicated with customers through different channels.
Prepare for Remote Work: Since this is a work-from-home position, mention your reliable setup, including a quiet workspace and internet connection. This shows you are ready to meet the requirements of the role.
How to prepare for a job interview at Capita
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to delivering outstanding service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter, such as handling difficult customers or resolving complaints. Prepare responses that showcase your problem-solving skills and ability to empathise with customers' needs.
✨Highlight Your Communication Skills
Since this role involves various communication channels, emphasise your written and verbal communication skills. Be ready to discuss how you adapt your communication style to suit different customers and situations.
✨Demonstrate Your Tech Savviness
As the job requires proficiency in using various computer applications, be prepared to discuss your experience with technology. Mention any relevant software or tools you've used in past roles, and show your willingness to learn new systems.
