At a Glance
- Tasks: Support customers over the phone, resolving queries and providing clear guidance.
- Company: Join Capita, a leading outsourcer with a commitment to diversity.
- Benefits: Competitive salary, 23 days holiday, remote work, and paid volunteering days.
- Other info: Flexible working from home with opportunities for career growth.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and experience in a fast-paced call centre environment.
The predicted salary is between 26227 - 26227 £ per year.
Are you passionate about helping customers and providing clear, accurate guidance? As a Customer Service Advisor, you’ll support customers over the phone with a wide range of enquiries. You’ll play an important role in resolving queries, explaining complex information, and delivering excellent customer service while working in line with data protection and security requirements.
This role is fully remote. This is a fixed-term contract until the 31st March 2027, working full time hours (Monday-Friday, 37.5 hours). We have several start dates available. If you are shortlisted, we’ll discuss your availability during your initial call:
- 14th September
- 21st September
- 12th October
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
- Handle a high volume of inbound customer calls, providing a professional and efficient service.
- Support customers with a range of enquiries, taking ownership to resolve issues and provide effective solutions.
- Update and maintain accurate customer records across internal systems.
- Verify customer identities in line with security and data protection procedures.
- Investigate customer accounts to resolve discrepancies and deliver positive outcomes.
- Guide customers through relevant processes and updates while contributing to continuous service improvements.
What we’re looking for:
- Excellent verbal communication and active listening skills.
- Strong customer service and problem-solving abilities.
- Ability to explain complex information in plain English.
- High levels of accuracy and attention to detail.
- Experience working in a fast-paced, target-driven call centre environment.
- Proficiency in using multiple computer systems and databases simultaneously, alongside an understanding of confidentiality, data protection, and security procedures.
About Capita: Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What’s in it for you?
- A basic salary of £26,227.50
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- The flexibility of working from home
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
What we hope you’ll do next: Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities: At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Customer Service Advisor (Fixed Term Contract) employer: Capita
Capita's Gas Safe Register is an exceptional employer, offering a supportive work culture that prioritises safety and employee well-being. With competitive benefits including a company car, generous holiday allowance, and opportunities for community engagement through volunteering, employees are encouraged to grow both personally and professionally in the vibrant Colchester area. The commitment to diversity and inclusion further enhances the workplace environment, making it a rewarding place for gas professionals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Fixed Term Contract)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor (Fixed Term Contract)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita:Your cover letter is your chance to shine! Tell us why you want to work at Capita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita!
How to prepare for a job interview at Capita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
