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- Tasks: Help customers with queries and resolve complaints over the phone.
- Company: Capita is a leading UK provider of business process management and support services.
- Benefits: Enjoy 23 days holiday, a matched pension, and flexible working options after probation.
- Why this job: Join a supportive team, receive full training, and grow your career in a dynamic environment.
- Qualifications: Customer service experience is essential; no contact centre experience needed.
- Other info: Open to recent school, college, or university leavers; diverse and inclusive workplace.
The predicted salary is between 19200 - 28800 £ per year.
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy, and legal requirements.
Job Description
Start Date: 15th September 2025
Contract Type: 12-month Fixed Term Contract with a view to being offered permanent employment after a successful probation period.
Hours of work: Monday – Friday, 37.5 hours per week, between 8 am – 6 pm.
Location: Office-based on Oxford Road, Manchester City Centre. Hybrid working will follow after a successful probation period, approximately 6-9 months from start date.
Capita plc is the UK’s leading provider of business process management and professional support services. Our office at Oxford Road in Manchester City Centre provides contact centre support for a well-known UK financial institution. Our Flexible Advisors work in small teams, receiving full training and ongoing support and development.
We aim to attract and retain the best people and help them grow with us, striving to make Capita an exceptional place to work. We want our employees to be proud and happy to work here.
What you\’ll do:
The role primarily involves answering calls from policyholders, financial advisors, and other professionals requiring information about our client’s policies. You may also complete administrative tasks as needed.
In a typical day, you will provide general information about a broad range of financial products, check the status of claims, and resolve complaints. Some callers may be unsure of the information they need, and your role will be to guide and advise them towards solutions. This involves navigating systems and coordinating with other departments to provide further information.
The role involves spending entire shifts on the phone handling similar calls. Training lasts 6-8 weeks, with full-time hours based at our office.
What you’ll need/have:
- Previous experience in customer service
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and problem-solving ability
- A fast learner with attention to detail
- Ability to work under pressure and prioritize workload
- Punctual and reliable
- Minimum Grade C/Grade 4 in Maths and English (or equivalent)
- Ability to demonstrate empathy and ownership of customer issues, inspiring confidence
Notes
We only consider candidates eligible to work in the UK. Successful candidates will need to pass a disclosure and credit check, along with three years of reference checks.
- Salary: £24,043.50
- 23 days holiday, rising to 27, with options to buy extra leave
- Company benefits include pension, life assurance, cycle-to-work scheme, paid parental leave, and more
- Voluntary benefits such as discounts, health & wellbeing, travel, and technology
- Opportunities for career development within Capita across multiple sectors
Interested in applying?
No prior contact centre experience is required, but previous customer service experience is essential.
If you\’re a recent school, college, or university leaver, we’d love to hear from you.
We are an equal opportunity employer and consider all qualified applicants regardless of gender, ethnicity, religion, age, sexual orientation, disability, or other protected characteristics. We are committed to diversity and inclusion. For accessibility needs or adjustments, please contact reasonableadjustments@capita.com.
Capita is a business that delivers innovative solutions and simplifies connections between entities, driven by our purpose to create better outcomes for all stakeholders. We operate across the UK, Europe, India, and South Africa, with 55,000 employees in our three divisions: Capita Experience, Capita Public Service, and Capita Portfolio.
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Customer Service Adviser employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the financial products and services offered by the client you'll be supporting. This knowledge will help you answer questions confidently and demonstrate your genuine passion for helping people during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. Focus on being clear, friendly, and professional, as these traits are essential for a Customer Service Adviser role.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving abilities and empathy, as these qualities are crucial for inspiring confidence in customers.
✨Tip Number 4
Research Capita's values and commitment to employee development. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills such as communication, problem-solving, and empathy, which are crucial for the Customer Service Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to handle customer issues. Mention specific examples from your past experiences that demonstrate your skills and suitability for the role.
Highlight Relevant Qualifications: Ensure you mention your GCSEs or equivalent qualifications in Maths and English, as these are minimum requirements. If you have any additional training or certifications related to customer service, include those too.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this position.
How to prepare for a job interview at Capita
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping people during the interview. Share specific examples from your previous experiences where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
As a Customer Service Adviser, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, focus on maintaining a friendly and professional tone, and remember to listen actively to the questions being asked.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may come up in the interview. Be ready to discuss how you would handle difficult customers or resolve complaints effectively. This shows that you can think on your feet and are prepared for the role.
✨Highlight Your Problem-Solving Abilities
Employers look for candidates who can solve problems efficiently. Prepare to share examples of challenges you've faced in previous roles and how you successfully resolved them. This will demonstrate your ability to handle pressure and prioritise tasks effectively.
