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- Tasks: Help customers with their queries and resolve complaints over the phone.
- Company: Capita is a leading UK provider of business process management and support services.
- Benefits: Enjoy a competitive salary, flexible working options, and generous holiday leave.
- Why this job: Join a supportive team, develop your skills, and make a real impact in customer service.
- Qualifications: Previous customer service experience and a passion for helping people are essential.
- Other info: No prior contact centre experience needed; perfect for recent school or university leavers.
The predicted salary is between 19200 - 28800 £ per year.
Join to apply for the Customer Service Adviser role at Capita
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Join to apply for the Customer Service Adviser role at Capita
Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job Title
Customer Service Adviser
Job Description
Start Date: 15th September 2025
Contract Type: 12 month Fixed Term Contract with a view to being offered permanent after successful probation period.
Salary: £24,043.50
Hours of work: Monday – Friday 37.5 hours per week between 8am – 6pm.
Location: Office based on Oxford Road Manchester City Centre. Hybrid working will follow after successful probation period which can be around 6-9 months from start date.
Capita plc is the UK’s leading provider of business process management and professional support services. Our office at Oxford Road in Manchester City Centre, provides contact centre support for a well-known UK financial institution. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development.
We want to attract and retain the best people we can and help them grow with us which is why our aim is for Capita to be an exceptional place to work. We’re constantly striving to ensure that our people are proud and happy to work here.
What You\’ll Do
The job primarily involves answering calls from policyholders, financial advisors and other professionals who require information about our client’s policies. Where needed, you could also be completing administration work.
In a typical day you will be providing general information about a broad range of financial products, checking the status of claims and resolving complaints. Some of the callers may be unsure of the information they require, and your task will be to guide and advise them on a solution. This will involve navigating systems on the computer to find general information or communicating with other departments to send out further information.
The basic nature of the role means that you will spend entire shifts on the phone dealing with a series of calls, which are fundamentally similar in purpose. Training is 6-8 weeks and full-time hours based at our office.
What You’ll Need/have
- Previous experience in a customer service role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English
- Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence
Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
Benefits
- A competitive basic salary £24,043.50
- 23 days holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption, and shared parental leave and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Interested in applying?
You do not need previous contact centre experience; however previous customer service experience is essential.
If you are a recent school, college or university leaver looking for your next career move, we’d love to hear from you.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Manchester
,
United Kingdom
Time Type
Full time
Contract Type
Fixed Term (Fixed Term)
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
IT Services and IT Consulting
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Customer Service Adviser employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the financial products and services that Capita offers. Understanding these will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with friends or family can help you feel more confident and prepared for the types of calls you’ll be handling.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to handle similar situations in the new role.
✨Tip Number 4
Research Capita's company culture and values. Being able to align your personal values with those of the company can make a strong impression during interviews and show that you’re a good fit for their team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills like communication, problem-solving, and empathy, as these are crucial for the Customer Service Adviser role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your ability to handle customer issues effectively. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Relevant Qualifications: Ensure you mention your GCSEs in Maths and English, as well as any other qualifications that may be relevant. This shows you meet the basic requirements for the role.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work at Capita and how you align with their values of creating better outcomes for customers. This can set you apart from other candidates.
How to prepare for a job interview at Capita
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping people during the interview. Share specific examples from your previous experiences where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and find solutions under pressure.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are capable of understanding customer needs, which is crucial for a Customer Service Adviser role.
✨Familiarise Yourself with Financial Products
Since the role involves providing information about financial products, take some time to research common terms and concepts in the financial sector. Being knowledgeable will help you feel more confident and prepared to answer any related questions.