At a Glance
- Tasks: Support customers with banking queries and provide professional solutions.
- Company: Capita, a leading company in customer support for Lloyds Banking Group.
- Benefits: OTE salary up to £30,032, including bonuses and a supportive training programme.
- Other info: Remote work available after training, with great career development opportunities.
- Why this job: Make a difference by helping customers navigate their banking needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27032 - 30032 £ per year.
Capita is looking for a Banking Agent to support customers at Lloyds Banking Group. You'll address a variety of banking collections queries, prioritizing sensitive customer interactions. A strong communication skill set is essential to navigate customer vulnerability while providing professional solutions.
This full-time position is based in Preston, United Kingdom, and offers an OTE salary of up to £30,032, including a base salary of £27,032 with performance-related bonuses. A supportive training program is included to help you excel in your role.
Customer Banking Support Specialist (Remote After Training) employer: Capita
Capita is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. As a Customer Banking Support Specialist, you'll benefit from comprehensive training and the opportunity to work remotely after your initial training period, all while being part of a team that values communication and customer care in the heart of Preston.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Banking Support Specialist (Remote After Training)
✨Tip Number 1
Make sure to research Lloyds Banking Group and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves addressing sensitive customer interactions, role-playing with a friend can help you feel more confident when discussing how you'd handle various scenarios.
✨Tip Number 3
Network with current or former employees of Lloyds Banking Group on platforms like LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Customer Banking Support Specialist (Remote After Training)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your communication skills and any experience dealing with sensitive customer interactions. We want to see how you can navigate tricky situations and provide professional solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Banking Support Specialist role. Share specific examples of how you've helped customers in the past, especially in vulnerable situations.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you've successfully resolved customer queries. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your Banking Basics
Before the interview, brush up on your knowledge of banking products and services. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your strong communication skills, which are crucial for this position.
✨Show Empathy and Professionalism
Since you'll be dealing with sensitive customer interactions, prepare examples from your past experiences where you've successfully handled vulnerable situations. This will highlight your ability to provide professional solutions while being empathetic.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the training programme and team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
