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For Companies At a Glance
- Tasks: Engage with customers, manage calls, and provide tailored financial solutions.
- Company: Join Capita, a leader in consulting and digital services, dedicated to creating better outcomes.
- Benefits: Enjoy flexible working options, exclusive discounts, and generous holiday allowances.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service or fast-paced environments is essential; empathy and communication skills are key.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 21500 - 22500 £ per year.
Start with a competitive salary of £26,542.00, with the exciting potential to increase to £27,032.00 as you develop and demonstrate your skills Imagine the satisfaction of knowing your hard work and dedication can lead to tangible rewards.
Join our dynamic team based at Portway House, 1 The Pavilions, Preston, PR2 2YD, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health This isn\’t your average collection\’s role – you\’ll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.
You will be working in an environment every day that brings new opportunities, the convenience of free parking, easy access to local transport links, and near a shop, making it easy to grab a bite during your breaks.
What\’s more, after a qualifying period of around 6 months, you\’ll have the flexibility to work from home if you prefer Imagine the perfect balance of an office environment and the comfort of your own home. Enjoy the best of both worlds while still being part of a supportive and dynamic team.
Job title:
Customer Banking Agent
Job Description:
Key information:
- You will work 40 hours per week between 8am – 8pm, Monday – Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.
- Training period is approximately 4 weeks, and you will work 8:30am – 5pm Monday – Friday.
- Learning academy following training lasts around 8 weeks where you will work between 8am – 8pm, Monday – Friday and 9am-5pm Saturday on a rota basis.
What\’s in it for you?
- Internal career progression via Capita Academy , which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.
- Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families Retail, cinema, shopping, something for everyone
- 23 days\’ holiday (rising to 27) with the opportunity to buy extra leave.
- We are, on occasion with a small team, asked to work
Customer Banking Agent employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Agent
✨Tip Number 1
Familiarise yourself with the financial services sector, especially customer service roles. Understanding the common challenges customers face can help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you for the types of conversations you'll have as a Customer Banking Agent and demonstrate your ability to empathise with customers.
✨Tip Number 3
Research Lloyds Banking Group's values and mission. Being able to articulate how your personal values align with theirs can set you apart in interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and interview process, which can be invaluable when preparing for your application.
We think you need these skills to ace Customer Banking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in call centres or fast-paced environments. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving skills. Mention specific examples of how you've helped customers in difficult situations, as this aligns with the role's requirements.
Highlight Relevant Skills: Emphasise your communication skills and attention to detail in your application. These are crucial for the Customer Banking Agent role, so provide examples of how you've successfully used these skills in previous positions.
Prepare for the Interview: Research common interview questions for customer service roles and practice your responses. Be ready to discuss how you would handle various customer scenarios, particularly those involving vulnerable clients.
How to prepare for a job interview at Capita
✨Showcase Your Empathy
As a Customer Banking Agent, empathy is key. Be prepared to share examples of how you've helped customers in difficult situations. This will demonstrate your ability to connect with clients and understand their financial challenges.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues or adapted to changing circumstances. Highlight your analytical skills and how you approach challenges.
✨Familiarise Yourself with Financial Services
Since this role involves financial health, brush up on basic financial concepts and the services offered by Lloyds Banking Group. Showing that you understand the industry will impress your interviewers and show your commitment to the role.
✨Prepare for Role-Playing Scenarios
You might be asked to engage in role-playing during the interview to simulate customer interactions. Practice handling various customer scenarios, focusing on communication and rapport-building to showcase your conversational skills.
