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- Tasks: Engage with customers, manage calls, and provide tailored financial solutions.
- Company: Join Capita, a leader in consulting and digital services, dedicated to creating better outcomes.
- Benefits: Enjoy flexible working options, exclusive discounts, and generous holiday allowances.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Experience in customer service or fast-paced environments is essential; empathy and communication skills are key.
- Other info: Opportunities for career progression and a commitment to diversity and inclusion.
The predicted salary is between 21500 - 22500 £ per year.
Description :Key information:You will work 40 hours per week between 8am – 8pm, Monday – Friday and 9am-5pm Saturday on a rota basis. We will provide shift rota examples at interview stage.Training period is approximately 4 weeks, and you will work 8:30am – 5pm Monday – Friday.Learning academy following training lasts around 8 weeks where you will work between 8am – 8pm, Monday – Friday and 9am-5pm Saturday on a rota basis.What\’s in it for you?Internal career progression via Capita Academy, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset.Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!23 days\’ holiday (rising to 27) with the opportunity to buy extra leave.We are, on occasion with a small team, asked to work Bank Holidays, but Christmas Day, Boxing Day and New Years Day are all non-working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).Company matched pension, life assurance, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more!Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technologyAccess to our Aviva DigiCare+ Workplace services to support health and wellbeing, providing a range of valuable services.Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platformWhat you\’ll be doing:You will be responsible for handling inbound calls, speaking and listening to customers who are in different financial positions, tailoring affordable outcomes to help them on the road to financial health.Handling customer complaints should they arise, adhering to Financial Conduct Authority standardsSupporting vulnerable customers and addressing their complex needs with care and understanding.Working collaboratively with a supportive team to achieve targets and goals.Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer serviceEmbracing learning, coaching and development to continuously improve your skills and capabilityRecognising you can positively impact customer’s lives and make a real difference.Efficiently navigating multiple systems while engaging with customers, ensuring all information entered is accurate. Prior experience with using multiple systems is essential.What we\’re looking for: Essential – you must have experience in one of the below areas:Call Centre Customer Service: Experience in a call centre customer service role.Fast-Paced Office Environment: Experience in a dynamic and fast-paced office setting.Healthcare Environment: Experience dealing with vulnerable clients in a healthcare environment.Financial Services: Experience working in the financial services sector.Additionally, experience using multiple computer systems is a must.In addition, you\’ll also bring these skills to our team and make a real difference! Empathy – Understanding and showing genuine concern for customers\’ financial difficulties fosters trust and leads to more successful resolutionsResilience: Maintaining emotional stability, staying motivated with a drive to continuously improveCommunication: Strong verbal and written communication skills are crucial for engaging with customers, explaining complex information clearly, and building rapportProblem-Solving: The ability to assess situations, devise effective solutions and and thrive in an everchanging environmentAttention to Detail: Ensuring all gathered information is accurate and maintaining a strong focus on delivering exceptional work.Join our diverse and dynamic team of experienced, innovative, and dedicated professionals! With us you\’ll find countless opportunities to learn new skills and advance your career. We\’re committed to providing the support you need to thrive and succeed. This isn\’t an entry-level role, so some previous experience is essential. Our goal is to create better outcomes for you and our client.Ready to take the next step in your career? Let\’s achieve great things together! What will happen next:Choose apply now to fill out our short applicationYour application will be reviewed by our recruitment teamYou will be invited to attend a video interview with a member of the recruitment teamIf you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston. Equal Opportunities We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at .Location:Preston,United KingdomTime Type:Full timeContract Type:Permanent
Customer Banking Agent employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Banking Agent
✨Tip Number 1
Familiarise yourself with the financial services sector, especially customer service roles. Understanding the common challenges customers face can help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you for the types of conversations you'll have as a Customer Banking Agent and demonstrate your ability to empathise with customers.
✨Tip Number 3
Research Lloyds Banking Group's values and mission. Being able to articulate how your personal values align with theirs can set you apart in interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and interview process, which can be invaluable when preparing for your application.
We think you need these skills to ace Customer Banking Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in call centres or fast-paced environments. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving skills. Mention specific examples of how you've helped customers in difficult situations, as this aligns with the role's requirements.
Highlight Relevant Skills: Emphasise your communication skills and attention to detail in your application. These are crucial for the Customer Banking Agent role, so provide examples of how you've successfully used these skills in previous positions.
Prepare for the Interview: Research common interview questions for customer service roles and practice your responses. Be ready to discuss how you would handle various customer scenarios, particularly those involving vulnerable clients.
How to prepare for a job interview at Capita
✨Showcase Your Empathy
As a Customer Banking Agent, empathy is key. Be prepared to share examples of how you've helped customers in difficult situations. This will demonstrate your ability to connect with clients and understand their financial challenges.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your problem-solving abilities. Think of specific instances where you successfully resolved customer issues or adapted to changing circumstances. Highlight your analytical skills and how you approach challenges.
✨Familiarise Yourself with Financial Services
Since this role involves financial health, brush up on basic financial concepts and the services offered by Lloyds Banking Group. Showing that you understand the industry will impress your interviewers and show your commitment to the role.
✨Prepare for Role-Playing Scenarios
You might be asked to engage in role-playing during the interview to simulate customer interactions. Practice handling various customer scenarios, focusing on communication and rapport-building to showcase your conversational skills.
