At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company with a commitment to inclusivity.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle. You’ll begin and end each day from home, travelling locally across Redhill (to be considered for this role you must live in RH postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the RH postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Field Enforcement Officer in Crawley employer: Capita
Join our team as a Field Enforcement Officer in Crawley, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. We pride ourselves on fostering a supportive work culture with comprehensive training, excellent benefits, and opportunities for professional growth, all while making a meaningful impact in local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Crawley
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! As a Field Enforcement Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you had to think on your feet or handle difficult situations—this will demonstrate your resilience and judgement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get your application and ensure you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Field Enforcement Officer in Crawley
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique qualities and experiences that make you a great fit for the Field Enforcement Officer role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Focus on your customer-facing experience and communication skills, as these are key for this role!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and keep your application concise. Avoid jargon and ensure your points are easy to understand—this will help us get a clear picture of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and think about how you would explain these to customers. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to role-play common scenarios you could face as a Field Officer. This will help you demonstrate your ability to engage with people from all backgrounds during the interview.
✨Be Ready for Situational Questions
Prepare for questions that assess your problem-solving skills and resilience. Think of examples from past experiences where you had to stay calm under pressure or resolve a tricky situation. This will highlight your judgement and ability to work independently.
✨Embrace Flexibility
Since the job requires a flexible schedule, be ready to discuss how you can manage your time effectively. Share any previous experiences where you successfully balanced multiple commitments, especially if they involved evening or weekend work. This will show that you’re adaptable and ready for the demands of the role.
