Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle calls and emails, provide updates, and manage client expectations.
- Company: Join a supportive team in a dynamic customer service environment.
- Benefits: Competitive pay, flexible hours, and paid breaks.
- Why this job: Make a difference by helping clients and solving their issues.
- Qualifications: GCSE Maths and English, strong communication skills, and IT knowledge.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 10 - 15 £ per hour.
Location: Coventry, CV6 4BX (Fully onsite)
Contract Length: ASAP to 15th May 2026
Payrate: £12.33/hr.
Hours: 37.5/week
Core hours: 9:00am-5:00pm with a 30‑minute break. Also includes paid 15‑minute AM & PM breaks.
Job Purpose
To receive incoming calls and emails regarding Interventions. To receive and process requests for files/documents which may be held in the SRA's intervention Archive.
Key Responsibilities
- Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why.
- Identifying Client needs, providing solutions and managing client expectations.
- Escalating customer issues with management when required.
- Receive, assess and acknowledge incoming documentation and direct appropriately.
- Updating In House databases with accurate and up to date information.
- Link incoming documents to existing applications and update records.
- Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.
- Taking responsibility for chasing information and keeping clients updated.
- Support the intervention process.
- Ensure all aspects of confidentiality are strictly observed.
- Ability to comply with Health & Safety instructions and guidance.
- Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.
- Ensure all responsibilities to be carried out in line with local and company guidelines.
Key Skills & Qualifications
- GCSE Maths and English
- Good knowledge of MS office and a working knowledge of general IT systems
- Excellent communication skills both oral and written with the ability to communicate at all levels.
- Excellent Listening Skills and the ability to manage calls in a timely and effective manner.
- Excellent customer service skills - the ability to effectively communicate clearly with demanding customers.
- Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach.
- Excellent organisational skills, ability to prioritise work and multi-task.
- Ability to work to tight deadlines.
- Ability to follow processes and procedures.
- Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed.
- Ability to work as part of a team.
- Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements.
- Experience of manual handling.
Customer Service Agent in Coventry employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Coventry
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our thoughts clearly during the actual interview.
✨Tip Number 3
Dress the part! Even if the job is customer service, looking professional can make a great first impression. We want to show that we take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Agent in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Customer Service Agent role. We want to see how you can handle calls and emails like a pro, so don’t hold back on showcasing your communication skills!
Show Off Your Attention to Detail: In this role, accuracy is key! When filling out your application, pay close attention to spelling and grammar. We’re looking for candidates who can work accurately under pressure, so make sure your application reflects that 'right first time' approach.
Highlight Your Customer Service Skills: We love candidates who can manage client expectations and provide solutions. Use your application to share examples of how you've successfully handled demanding customers in the past. This will show us you’ve got what it takes to excel in this role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Capita
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Agent. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member, focusing on how you would handle customer queries and manage expectations.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or managed difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Team Spirit
This role requires teamwork, so be ready to discuss how you’ve collaborated with others in previous jobs. Highlight your ability to work flexibly and support your team leader, as well as your willingness to adapt to changing environments. A positive attitude goes a long way!
