Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client calls and emails, providing updates and support.
- Company: Leading service provider with a focus on customer care.
- Benefits: Competitive pay of £12.33/hr for 37.5 hours a week.
- Why this job: Join a dynamic team and make a difference in client experiences.
- Qualifications: Excellent communication skills and good IT knowledge required.
- Other info: Onsite role in Coventry with opportunities for growth.
The predicted salary is between 25 - 30 £ per hour.
A leading service provider is seeking a Customer Service Agent to manage incoming calls and emails in Coventry. The role requires excellent communication skills and attention to detail to handle client requests effectively.
Responsibilities include:
- Providing updates
- Managing expectations
- Maintaining confidentiality
Ideal candidates will have good IT knowledge and the ability to work under pressure. This is a fully onsite position with a pay rate of £12.33/hr, offering 37.5 hours per week.
Client Care Specialist – Onsite (Coventry) employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Specialist – Onsite (Coventry)
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role is all about managing calls and emails, let’s rehearse common scenarios. We can even role-play with a friend to get comfortable handling client requests.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that we’re engaged and keen to learn more about the team and the company culture. Plus, it gives us a chance to assess if it’s the right fit for us!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our progress and any updates directly from there.
We think you need these skills to ace Client Care Specialist – Onsite (Coventry)
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing client requests, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Attention to Detail is Key: Pay close attention to your application details. Double-check for any typos or errors, as this role requires a keen eye for detail. A polished application shows us you’re serious about the position!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific experiences that relate to managing expectations and providing updates, so we can see how you fit the Client Care Specialist role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Care Specialist. Brush up on your communication skills and be ready to discuss how you would handle client requests and manage expectations.
✨Showcase Your IT Skills
Since good IT knowledge is essential for this role, prepare to talk about your experience with relevant software or tools. Maybe even mention a time when your tech skills helped resolve a client issue.
✨Practice Under Pressure
This job requires working under pressure, so think of examples from your past where you successfully managed stressful situations. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Confidentiality is Key
Be prepared to discuss how you would maintain confidentiality while handling client information. This shows that you understand the importance of trust in client relationships and are ready to uphold it.
