At a Glance
- Tasks: Support and maintain applications in Microsoft Azure while resolving incidents and improving performance.
- Company: Join Capita, a leader in consulting and digital services with a focus on innovation.
- Benefits: Enjoy hybrid work, generous holiday, paid volunteering, and family leave policies.
- Other info: Be part of a diverse team that values creativity, growth, and inclusion.
- Why this job: Make a real impact on projects that affect millions while growing your career.
- Qualifications: Experience with Microsoft Azure, SQL, and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid – Home-based with Coventry office (Tower Court, CV6 5NX)
About the Role
We are looking for an Application Support Analyst to join our Frontline team, supporting applications within the TfL business unit hosted in Microsoft Azure. This role focuses on incident management, system analysis, and maintaining application performance and availability. You will work collaboratively across teams and with third-party suppliers to ensure services meet agreed service levels and continuously improve.
Key Responsibilities
- Manage and resolve incidents and service requests within agreed SLAs and KPIs
- Support and maintain applications hosted in Microsoft Azure
- Investigate system and data issues through analysis and problem-solving techniques
- Collaborate with internal teams and third parties to resolve issues effectively
- Maintain accurate and up-to-date documentation and share knowledge across the team
- Monitor system performance to ensure uptime and service reliability targets are met
- Follow established processes and contribute to continuous improvement
- Participate in an on-call rota and carry out out-of-hours changes when required
Essential Skills & Experience
- Experience supporting applications in Microsoft Azure
- Knowledge of cloud technologies, including Azure and/or AKS
- Strong SQL skills (Microsoft SQL Server)
- Experience supporting SQL-based applications
- Scripting experience using PowerShell and/or Bash
Desirable Skills
- SFTP
- Kubernetes, containers, pods, and microservices
- Kusto Query Language (KQL)
- XML and SOAP
- Advanced Excel skills
- Linux systems
- Oracle PL/SQL and Oracle databases
Additional Experience
- Understanding of ITIL environments and processes
- Strong analytical and troubleshooting capabilities
About You (Soft Skills)
- Organised with good attention to detail
- Able to manage multiple tasks and priorities
- Communicates clearly with a range of stakeholders
- Works collaboratively and supports team outcomes
- Takes ownership and follows through on issues
Join Capita – Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
What’s in it for you?
- Hybrid – office location Coventry
- 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- Cycle2Work scheme, pension, life assurance, and more
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Application Support Analyst in Coventry employer: Capita
Capita is an exceptional employer that fosters a collaborative and inclusive work culture, where innovation and personal growth are at the forefront. With a hybrid working model based in Coventry, employees enjoy a range of benefits including generous holiday allowances, paid volunteering days, and comprehensive family leave policies, all while contributing to impactful projects across diverse sectors. Join us to be part of a forward-thinking team that values creativity and supports your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Coventry
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they operate and what values they hold dear. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves incident management and system analysis, think of examples from your past experiences where you tackled challenges effectively. Be ready to share these during your interview.
✨Tip Number 3
Network with current employees or alumni who work at Capita. They can provide insider tips on the interview process and what the team is really like. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Application Support Analyst in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Application Support Analyst. We want to see how you can bring value to our team!
Showcase Your Technical Skills:Don’t forget to mention your experience with Microsoft Azure, SQL, and any scripting languages like PowerShell or Bash. We love seeing candidates who are technically savvy and ready to tackle challenges head-on!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your Azure Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, as this role heavily relies on it. Familiarise yourself with the specific applications you'll be supporting and understand how they function within the Azure environment.
✨Show Off Your SQL Skills
Since strong SQL skills are essential for this position, prepare to discuss your experience with Microsoft SQL Server. Be ready to tackle some practical SQL questions or even a mini-test during the interview to demonstrate your capabilities.
✨Emphasise Problem-Solving Abilities
This role involves investigating system and data issues, so come prepared with examples of how you've successfully resolved similar problems in the past. Highlight your analytical skills and any specific techniques you used to troubleshoot effectively.
✨Demonstrate Team Collaboration
Capita values teamwork, so be ready to share experiences where you've worked collaboratively with others. Discuss how you communicate with different stakeholders and how you contribute to achieving shared outcomes, aligning with their core values.
