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For Companies At a Glance
- Tasks: Create engaging content that meets user needs and enhances their experience.
- Company: Join Capita, a leading outsourcer with a diverse and inclusive culture.
- Benefits: Enjoy 23 days holiday, matched pension, and opportunities for professional development.
- Why this job: Make a real impact by crafting accessible content in a collaborative environment.
- Qualifications: Experience in content design, user research, and agile methodologies preferred.
- Other info: Be part of a dynamic team with endless growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Content Designer
As a Content Designer at Capita you will be responsible for taking a user need and presenting it in the right context, at the right time and in the right format. Your expertise will be demonstrated by crafting content solutions that guide and assist users, ensuring content is clear, consistent and accessible to all.
What you’ll be doing:
- Work with user researchers and designers to uncover user needs and ensure content is iterated and simplified to enhance the customer experience.
- Collaborate with subject matter experts to define specific content requirements.
- Review designs or existing services and ensure content guidelines are followed, and where needed standardised and developed within the rest of the team.
- Ensure the importance of content framed around user needs is evangelised throughout the team, develop content that is accessible by default.
- Share your findings with the wider team in an engaging and collaborative way, choosing the right content type where needed (for example copy, infographics, charts or visual whiteboarding).
- Suggest where improved content can be integrated throughout the service, including UI copy, error messages, guidance help text, menu items, microcopy, supporting documentation and any other user touchpoints.
- Work within a multidisciplinary team to ensure that user-driven design and development is conducted throughout, and collaborating with SMEs to define specific content requirements, as well as participating in internal design crits and providing peer feedback.
- Present clear findings that clients/colleagues can understand and use.
- Suggest how research can be integrated through the development lifecycle and making recommendations on research strategies which follow best practices.
- Effectively work within a multidisciplinary team to ensure that user-driven design and development is conducted throughout.
- Align content design activities to inform decision making and action.
- Demonstrate some knowledge of the technologies used to build and operate digital services.
- Demonstrate good interpersonal skills and presentation skills to communicate with clients / project teams clearly and eloquently.
What we are looking for:
- Committed content designer with a proven track record, preferably working within local or central government or experience with complex systems.
- Contributes to the selection of the content design approaches for projects and initiatives. Supports the adoption of agreed approaches.
- Familiarity with GDS principles, design thinking, accessibility and user research.
- Experience working as part of a wider design team and within a multidisciplinary squad.
- Experience in receiving and giving feedback in an internal collaborative environment who take critique well as a chance to iterate and improve.
- Experience working with agile methodologies and within an agile team and user centred design and research practices and how to integrate them into the agile process.
- Strong understanding of content design best practices, and know when to challenge or simplify an approach, or challenge a known constraint.
- Strong communicator with a high level of confidence managing both internal and external stakeholders at all levels of seniority, and can bridge the gap between technical and non-technical discussions.
- Driven and possess the skills to perform effectively both as an individual contributor and collaboratively in a group setting.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market‑leading technology.
What’s in it for you?
- 23 days’ holiday pro rata with the opportunity to buy extra leave.
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\’ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: United Kingdom
Time Type: Full time
Contract Type: Fixed Term (Fixed Term)
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Content Designer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best content design work. Make it easy for hiring managers to see how you tackle user needs and present content effectively. A well-organised portfolio can really set you apart.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to content design. Think about how you would collaborate with user researchers and designers, and be ready to share examples of your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace Content Designer
Some tips for your application 🫡
Show Your Passion for Content Design: When you're writing your application, let your enthusiasm for content design shine through! Share examples of how you've tackled user needs in the past and how you’ve made content accessible and engaging. We love seeing candidates who are genuinely excited about creating great user experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements mentioned in the job description. Highlight your experience with GDS principles, agile methodologies, and collaboration within multidisciplinary teams. This shows us that you understand what we're looking for and how you can contribute.
Be Clear and Concise: We appreciate clarity in communication, so keep your application straightforward and to the point. Use simple language to explain your skills and experiences, and avoid jargon unless it’s relevant. Remember, we want to see how well you can communicate ideas, just like you would in the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Capita and what we stand for before you hit that submit button.
How to prepare for a job interview at Capita
✨Know Your Content Design Principles
Before the interview, brush up on GDS principles and content design best practices. Be ready to discuss how you've applied these in your previous roles, especially in user-centred design. This shows you understand the core of what the role entails.
✨Showcase Your Collaboration Skills
Prepare examples of how you've worked within multidisciplinary teams. Highlight your experience collaborating with subject matter experts and how you’ve contributed to feedback loops. This will demonstrate your ability to work effectively in a team setting, which is crucial for this role.
✨Be Ready to Discuss User Needs
Think about specific instances where you've identified user needs and how you translated them into clear, accessible content. Be prepared to share your thought process and the impact your content had on the user experience. This will show your commitment to user-driven design.
✨Practice Your Presentation Skills
Since strong communication is key, practice presenting your ideas clearly and confidently. You might be asked to explain your findings or suggest improvements during the interview, so being articulate will help you stand out as a candidate who can bridge technical and non-technical discussions.
