At a Glance
- Tasks: Support candidates on their journey to joining the British Army through calls and webchat.
- Company: Join Capita, transforming the British Army's recruitment service with a diverse team.
- Benefits: Competitive salary, 23-27 days holiday, paid volunteering day, and flexible benefits.
- Other info: Dynamic team with excellent training and progression opportunities.
- Why this job: Make a real difference from day one while building strong relationships in a supportive environment.
- Qualifications: Customer service experience, confidence with Microsoft Office, and strong listening skills.
The predicted salary is between 20000 - 22000 € per year.
Recruiting tomorrow’s Army today. Be the best to support the best! Do you enjoy helping people, answering questions and making a real difference from day one? Join our team and play a vital role in supporting candidates on their journey to joining the British Army.
This is a part-time, permanent role working 30 hours per week (9am-3pm Mon-Fri), based onsite at our Upavon, Wiltshire office. Being office-based means you will benefit from hands-on support, in-person training, and the opportunity to build strong relationships with colleagues in a collaborative setting.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
What you’ll be doing:
- Answering inbound calls from individuals interested in joining the British Army
- Responding to candidate enquiries via online webchat
- Updating and maintaining accurate records on our internal systems
- Providing clear information about the recruitment process and next steps
- Escalating issues or queries when appropriate
- Supporting colleagues and contributing to a positive team environment
What we’re looking for:
Essential:
- Previous customer service experience, face-to-face or over the phone
- Confidence using Microsoft Office and learning new systems
- Ability to work well both independently and as part of a team
- Strong listening skills with the ability to capture information accurately
- Flexibility to work a shift pattern between 8.15am and 7.00pm
- A patient, empathetic and professional approach
Desirable:
- Familiarity with army careers, would be an advantage
What’s in it for you?
- Pro rota'd salary of £20,124
- 23 days’ holiday, rising to 27, plus the option to buy additional leave
- A paid volunteering day each year for a charity or cause of your choice
- Pension, life assurance, cycle to work scheme, and enhanced family leave
- Flexible voluntary benefits covering wellbeing, retail, travel and technology
- Access to employee network groups that champion inclusion and belonging
- A large, friendly onsite team with excellent training and progression opportunities
- Free secure onsite parking, plus canteen and shop facilities
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
Contact Advisor (Part-Time) employer: Capita
At Capita, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in our Upavon office. As a Contact Advisor, you'll enjoy flexible working hours, comprehensive training, and ample opportunities for career progression, all while making a meaningful impact on candidates' journeys to joining the British Army. With a strong focus on employee wellbeing and a diverse team culture, we are committed to helping you unlock your potential and thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Advisor (Part-Time)
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Contact Advisor and think about how your previous customer service experience can shine through. This will help you stand out during interviews.
✨Tip Number 2
Practice your listening skills! As a Contact Advisor, you'll need to capture information accurately. Try mock calls with friends or family to hone your ability to listen and respond effectively.
✨Tip Number 3
Show your enthusiasm for the British Army! Research the recruitment process and be ready to discuss how you can make it less daunting for candidates. Your passion can really set you apart from other applicants.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and making a difference from day one.
We think you need these skills to ace Contact Advisor (Part-Time)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've helped others and made a difference, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you'll be doing with candidates on the phone and online.
Tailor Your Application:Take a moment to tailor your application to the role of Contact Advisor. Mention your confidence with Microsoft Office and any relevant experience that aligns with the job description. It shows us you’re genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Contact Advisor. Familiarise yourself with the recruitment process for the British Army and think about how your previous customer service experience can apply to this role.
✨Showcase Your Listening Skills
During the interview, demonstrate your strong listening skills by actively engaging with the interviewer. Make sure to ask clarifying questions if needed, and summarise their points to show you’re capturing information accurately.
✨Be Ready to Discuss Teamwork
Since this role involves working closely with colleagues, be prepared to share examples of how you've successfully collaborated in a team environment. Highlight any experiences where you supported others or contributed to a positive atmosphere.
✨Emphasise Your Empathy and Patience
As a Contact Advisor, you'll need to handle inquiries with care. Be ready to discuss situations where you've shown empathy and patience, especially when dealing with challenging customer interactions. This will show that you have the right approach for the role.
