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For Companies At a Glance
- Tasks: Engage with customers to understand their financial situations and provide tailored solutions.
- Company: Join a vibrant team at a leading financial services provider in Preston.
- Benefits: Enjoy a competitive salary, no evenings/weekends, and extensive career development opportunities.
- Why this job: Make a real difference while enjoying a supportive work environment and great perks.
- Qualifications: Experience in collections or call centres is essential; strong communication skills are a must.
- Other info: Access to free parking, local amenities, and world-class training awaits you!
The predicted salary is between 24000 - 24000 £ per year.
Overview
We’re looking for Collections Advisors to join our team on a 6 month fixed term contract, working in partnership with a blue-chip financial services client. Based out of our bustling & vibrant Tulketh Mill Preston office, you will have access to FREE PARKING, local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep.
Sound like a bit of you? If so, READ ON….
Job title
Collections Agent – no evenings/weekends!
What you’ll be doing
- Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
- Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
- Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner
- Responding to customers emails and providing accurate financial calculations
- Embrace learning, coaching and development to continuously improve your skills and capability.
- Making a difference!
What we’re looking for
- Experience in collections and/or a call centre within financial services environment is essential to be considered.
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
- Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Show the correct empathy and understanding with our customers – there will be difficult conversations you need to take ownership of
- Navigating around our systems and ensuring all details entered are accurate.
- Good literacy and numeracy skills. These will be required for email correspondence and calculating finances
- Ensuring all regulatory requirements are adhered to through training and compliance.
- A positive attitude towards change and a desire to grow to be the best you can be.
What’s in it for you
- Salary of £24,043.50 (pro-rata)
- 6 month fixed term contract
- World class training and endless career opportunities, supported by our market leading brands
- Monday – Friday working between the hours of 8am – 6pm – no evenings/weekends
- 22 days annual leave (pro-rata)
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
- Access to Private Medical Insurance & Health Assessment plans
- Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… the list goes on………
What will happen next
- Choose apply now to fill out our short application
- Your application will be reviewed by our global recruitment team – please consider the minimum requirement to avoid disappointment!
- If selected you will be invited to attend a video interview with a member of the recruitment team
Equal opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at the following government page: gov.uk/government/publications/access-to-work-your-guide.
Location
Preston, United Kingdom
Time Type
Full time
Contract Type
Fixed Term
#J-18808-Ljbffr
Collections Agent - no evenings/weekends! employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent - no evenings/weekends!
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience in collections and customer service.
✨Tip Number 3
Show off your soft skills! In a role like Collections Agent, empathy and communication are key. Be ready to share examples of how you've handled difficult conversations and built rapport with customers in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Collections Agent - no evenings/weekends!
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in collections and customer service. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant experience!
Show Your Empathy: Since you'll be having meaningful conversations with customers, it’s important to demonstrate your ability to empathise in your written application. Share examples of how you've handled difficult situations in the past – it’ll make you stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will reflect your communication skills, which are key for this role!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s quick and easy, and ensures your application gets to the right place without any hiccups. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent. Familiarise yourself with common financial terms and practices, as well as the specific challenges customers face. This will help you answer questions confidently and show that you're ready to tackle the job.
✨Show Empathy
Since you'll be dealing with customers in potentially difficult situations, practice how to express empathy during your conversations. Think of examples from your past experiences where you successfully handled tough calls or provided support. This will demonstrate your ability to connect with customers on a personal level.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions being asked. This will not only help you provide better answers but also show that you value communication. You might even want to practice with a friend or family member to hone your active listening skills before the big day.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
