At a Glance
- Tasks: Engage with customers to provide financial guidance and solutions.
- Company: Join a vibrant team at a leading financial services provider.
- Benefits: Enjoy a competitive salary, no evenings/weekends, and extensive perks.
- Other info: Fixed term contract with world-class training and career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in collections or call centres is essential; strong communication skills required.
The predicted salary is between 24043 - 24043 € per year.
We’re looking for Collections Advisors to join our team on a 6 month fixed term contract, working in partnership with a blue-chip financial services client. Based out of our bustling & vibrant Tulketh Mill Preston office, you will have access to FREE PARKING, local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?
Sound like a bit of you? If so, READ ON....
As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes.
Experience in collections and/or a call centre within financial services environment is essential to be considered.
Job title:
Collections Agent - no evenings/weekends!Job Description:
What you’ll be doing:
- Understand the customers financial situation, providing options and solutions, ensure fair outcomes, including for our vulnerable customers.
- Build rapport, empathise, and have meaningful conversations with our customers to deliver excellent customer service.
- Handle customer telephone calls (both inbound and outbound) and interactions in an efficient, effective, and professional manner
- Responding to customers emails and providing accurate financial calculations
- Embrace learning, coaching and development to continuously improve your skills and capability.
- Making a difference!
What we’re looking for:
Experience in collections and/or a call centre within financial services environment is essential to be considered.
- Confident and comfortable speaking and asking questions on the telephone to gain a full understanding of our customers circumstances.
- Be able to make decisions considering the risk to the client and impact to the customer using guidance or advice where required.
- Show the correct empathy and understanding with our customers - there will be difficult conversations you need to take ownership of
- Navigating around our systems and ensuring all details entered are accurate.
- Good literacy and numeracy skills. These will be required for email correspondence and calculating finances
- Ensuring all regulatory requirements are adhered to through training and compliance.
- A positive attitude towards change and a desire to grow to be the best you can be.
What’s in it for you?
- Salary of £24,043.50 (pro-rata)
- 6 month fixed term contract
- World class training and endless career opportunities, supported by our market leading brands
- Monday – Friday working between the hours of 8am - 6pm - no evenings/weekends
- 22 days annual leave (pro-rata)
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
- Access to Private Medical Insurance & Health Assessment plans
- Pension schemes, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…the list goes on………
What will happen next:
- Choose apply now to fill out our short application
- Your application will be reviewed by our global recruitment team - please consider the minimum requirement to avoid disappointment!
- If selected you will be invited to attend a video interview with a member of the recruitment team
Equal opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.If you require this support you can apply for this support athttps://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Preston,
United KingdomTime Type:
Full timeContract Type:
Fixed Term (Fixed Term) #J-18808-LjbffrCollections Agent - no evenings/weekends! in Preston employer: Capita
Join our dynamic team as a Collections Advisor in the heart of Preston, where you'll enjoy a supportive work culture that prioritises employee growth and development. With no evenings or weekends required, you can achieve a healthy work-life balance while benefiting from competitive salary packages, comprehensive training, and a range of perks including private medical insurance and generous leave policies. Our vibrant office environment, complete with free parking and local amenities, makes this an excellent opportunity for those looking to make a meaningful impact in financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent - no evenings/weekends! in Preston
✨Tip Number 1
Familiarise yourself with the financial services sector, especially collections. Understanding the common challenges customers face will help you engage more effectively during your interview.
✨Tip Number 2
Practice your communication skills, particularly in handling difficult conversations. Role-playing scenarios can help you build confidence and demonstrate your empathy during the interview process.
✨Tip Number 3
Research our company culture and values. Being able to articulate how your personal values align with ours can set you apart from other candidates and show your genuine interest in joining our team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the company. This shows your enthusiasm and helps you assess if this is the right fit for you.
We think you need these skills to ace Collections Agent - no evenings/weekends! in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in collections or call centre roles within the financial services sector. Use specific examples that demonstrate your ability to handle difficult conversations and provide solutions.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the role and the importance of empathy in customer interactions. Mention your positive attitude towards change and your desire to grow, as these qualities are highly valued.
Highlight Key Skills:In your application, emphasise your literacy and numeracy skills, as well as your ability to navigate systems accurately. These skills are crucial for the role and should be clearly stated.
Prepare for the Interview:If selected for an interview, prepare by thinking about how you would handle challenging customer situations. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Collections Advisor.
How to prepare for a job interview at Capita
✨Show Empathy and Understanding
As a Collections Advisor, you'll be dealing with customers in financial difficulty. Make sure to demonstrate your ability to empathise and understand their situations during the interview. Share examples of how you've handled difficult conversations in the past.
✨Highlight Relevant Experience
Since experience in collections or a call centre within a financial services environment is essential, be prepared to discuss your previous roles. Focus on specific achievements and how they relate to the responsibilities of the Collections Agent position.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so be ready to showcase your telephone skills and ability to ask the right questions.
✨Prepare for Regulatory Questions
Understanding regulatory requirements is crucial in this role. Brush up on relevant regulations in the financial services sector and be prepared to discuss how you would ensure compliance while assisting customers.
