Client Relationship Director: Pensions Consulting

We are looking for a Client Relationship Director to help develop and drive forward Capita’s strategic positioning in the Consulting market. In this role you will be an SME and provide support to Capita colleagues throughout the Group. The Client Relationship Director has responsibility for growing various Client accounts by way of strategic account management. You will work closely with other Consulting and Operations SMEs to sell the wide range of services that Capita Pensions Solutions has to offer. You will be accountable for developing and leading relationships for existing clients, fostering strong partnerships, improving client satisfaction and experience, and identifying and developing up-sell and cross-selling opportunities.

Responsibilities Include:

• Understands the client requirements for the sectors supported, working with our workforce management teams to ensure forecasting and planning meets with client demands and our strategy/approach to customer experience and the design and process improvement activity which underpins this, supports the strategic direction of the client.
• Attend service reviews with the clients.
• Works with the MI teams to provide qualitative data insights for our clients.
• Continuously review processes and ensures the implementation of operational best practice.

Skills, Knowledge and Experience:

• DB Pensions Consulting experience.
• Experience in a client relationship or account management role.
• Strong communication skills and the ability to articulate information clearly and concisely including complex technical requirements.
• Excellent people management skills, ability to mentor and coach a team.
• Establish, monitor and feedback standards of performance and behaviour to meet client requirements.
• Meticulous about presentation, ensuring that the communication to clients is of the highest quality both in terms of detail and accuracy.
• Ability to develop and manage your team to their full potential.

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market-leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

Benefits include:

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.