Account Manager in City of Westminster

Overview

Account Manager responsible for driving sales performance, account growth and margin targets; delivering client satisfaction and retention; developing and executing account growth plans; and collaborating with cross-functional teams to co-create solutions for client needs.

Key Responsibilities

• Drive sales performance and achieve account growth and margin targets, contributing to division performance.
• Deliver high levels of client satisfaction and retention (measured by c NPS and contract renewal rates).
• Identify where the division can bring new value to the client through service innovation and/or new services in partnership with clients; crystallise solutions to improve existing services or address new service requirements.
• Develop win strategies that maximise profitable growth by engaging new customer and product insights, innovation, and collaboration with Business Development, proposition & pre-sales teams, and Transactional Sales to co-create and close solutions for new client needs.
• Proactively develop and execute account growth plans and drive pipeline opportunities to close and win.
• Apply rigorous data-led sales reporting (through Salesforce) to drive timely and informed decision-making and pipeline understanding.
• Shape go-to-market strategy and execution by incorporating Voice of Customer (Vo C) and client insight into strategy planning, target setting, and proposition requirements.
• Adhere to CPS commercial, architectural and operational governance standards.
• [Where relevant] Inspire and motivate a high-performing account management team by modelling and instilling a culture of account-based sales excellence, coaching and performance management.
• Job Title and Responsibilities

Note

This section summarizes key responsibilities for the Account Manager role including account growth, planning, client relationship management, collaboration and solution development, governance and compliance, and sales leadership.

• Account Growth and Planning
• Develop and execute robust account growth plans, informed by client insight and market trends.
• Identify and pursue opportunities for re-tender, renewal, and new business, supported by win strategies, in collaboration with Business Development and Sales Operations as appropriate.
• Use data-driven approaches (e. g., Salesforce) for pipeline management, forecasting, and reporting to enable accurate data-led sales planning, reporting and performance.
• Client Relationship Management
• Build, maintain, and deepen trusted relationships with clients and networks to bring new insight to client’s strategic priorities and operational challenges and transformation agenda.
• Act as a strategic advisor, shaping future service requirements and influencing client stakeholders.
• Collaboration and Solution Development
• Work in partnership with Business Development, Pre-Sales team, and AIPO to co-create solutions that address client needs.
• Orchestrate cross-functional teams to deliver new business acquisition and seamless transitions into account management.
• Governance and Compliance
• Lead qualification recommendations through sales governance.
• Ensure all opportunities and proposals adhere to Capita’s commercial, operational, and architectural standards.
• Maintain high standards of data quality and compliance in all account management activities.
• Sales Leadership and Team Enablement
• Lead, coach and inspire account management teams to deliver sales excellence and high performance.
• Model best practice in account planning, sales execution, and client engagement to drive sales performance and account growth.
• Identify and address training needs, fostering a culture of continuous learning and improvement.
• Work in partnership with Business Development to onboard and ensure a smooth transition of new business into client account management.
• Location and Employment Details
• Time Type: Full time

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across 8 countries, we support primarily UK and European clients with people-based services underpinned by market-leading technology.

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