Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and assist customers with their financial concerns.
- Company: Leading service solutions provider in the UK with a focus on customer service.
- Benefits: Comprehensive training, career progression, and competitive benefits.
- Why this job: Join a supportive team and make a difference in customers' financial journeys.
- Qualifications: Experience in customer service with strong communication and empathy skills.
- Other info: Permanent role with opportunities for internal progression.
The predicted salary is between 30000 - 42000 £ per year.
A leading service solutions provider in the UK seeks an experienced customer service professional for a full-time role. You will handle inbound calls, addressing customer financial concerns while ensuring compliance with standards. The position emphasizes empathy, resilience, and strong communication skills.
Competing for your career growth, this permanent role offers comprehensive training and benefits, including internal progression opportunities.
Inbound Banking Support Specialist in Chorley employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist in Chorley
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer concerns, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Prepare for common interview questions related to customer service scenarios. Think of examples where you've demonstrated resilience and empathy, as these are key traits for the Inbound Banking Support Specialist role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals ready to grow with us.
We think you need these skills to ace Inbound Banking Support Specialist in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial settings. We want to see how you've handled similar roles and what skills you bring to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your empathy and resilience, and explain why you're passionate about helping customers with their financial concerns.
Showcase Communication Skills: Since strong communication is key for this role, make sure to demonstrate your ability to convey information clearly and effectively in both your CV and cover letter. We love seeing examples of how you've done this in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, brush up on the company's services and values. Understand their approach to customer service, especially in banking. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy in Action
Since the role requires empathy, prepare examples from your past experiences where you've successfully handled customer concerns. Think about how you resolved issues while maintaining a positive relationship with the customer.
✨Practice Active Listening
During the interview, demonstrate your communication skills by actively listening to the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re engaged. This will highlight your ability to connect with customers effectively.
✨Prepare for Compliance Questions
Expect questions about compliance and standards in banking. Familiarise yourself with basic regulations and be ready to discuss how you would ensure adherence to these in your role. This shows you take the responsibilities seriously and are prepared for the challenges ahead.
