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For Companies At a Glance
- Tasks: Help customers navigate financial challenges with empathy and support.
- Company: Leading financial services provider in the UK with a focus on customer care.
- Benefits: Competitive salary, private medical insurance, and 22 days annual leave.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in collections or call centres, plus knowledge of FCA regulations.
- Other info: Monday to Friday hours with opportunities for career growth.
The predicted salary is between 24000 - 24000 £ per year.
A leading financial services provider in the UK seeks Collections Advisors to assist customers in financial difficulty.
Responsibilities include:
- Providing efficient service
- Ensuring regulatory compliance
- Building rapport with customers
Candidates should possess:
- Experience in collections or a call centre
- Knowledge of FCA regulations
- Strong communication skills
The role offers a salary of £24,043.50, Monday to Friday hours, and various benefits including private medical insurance and 22 days of annual leave.
Collections Advisor – Empathetic Financial Solutions Pro in Chorley employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor – Empathetic Financial Solutions Pro in Chorley
✨Tip Number 1
Make sure you research the company and its values before your interview. Knowing what they stand for will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building rapport with customers, try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves, and applying directly helps us keep track of your journey with us.
We think you need these skills to ace Collections Advisor – Empathetic Financial Solutions Pro in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or call centres. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of FCA regulations and your strong communication abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in financial difficulty. We love seeing candidates who can build rapport, so share any relevant experiences that demonstrate your empathetic approach.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Capita
✨Know Your FCA Regulations
Make sure you brush up on your knowledge of FCA regulations before the interview. Being able to discuss these regulations confidently will show that you understand the industry and can provide compliant solutions for customers in financial difficulty.
✨Show Empathy in Your Responses
As a Collections Advisor, empathy is key. Prepare examples from your past experiences where you've successfully built rapport with customers. This will demonstrate your ability to connect with clients and handle sensitive situations effectively.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask clarifying questions if needed. It shows you’re engaged and care about the conversation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you’ve had to navigate difficult conversations or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
