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For Companies At a Glance
- Tasks: Help customers with tailored licensing advice and improve team processes.
- Company: Leading service provider in the television licensing sector.
- Benefits: Competitive salary, bonus, flexible work options, and comprehensive benefits.
- Other info: Enjoy 23 days holiday and a pension plan for your future.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: 12 months experience in outbound collections or retention call centres.
The predicted salary is between 24028 - 24028 £ per year.
A leading service provider is seeking a Retentions Advisor to join their Television Licence Retentions Team in Darwen. The role involves understanding customer viewing habits, providing tailored licensing advice, and enhancing team processes.
Candidates should have a minimum of 12 months' experience in outbound collections or retention call centers.
The position offers a competitive salary of £24,028.68 pa plus a bonus, with options for home and office work, and comprehensive benefits including 23 days holiday, pension, and more.
Hybrid Retention Advisor – Customer Licensing in Chester employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Retention Advisor – Customer Licensing in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the specifics of the Retentions Team. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Retention Advisor, understanding customer needs is key. Role-play with a friend or use mock calls to sharpen your ability to listen and respond effectively.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team dynamics and processes. Plus, it helps you assess if this role is the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hybrid Retention Advisor – Customer Licensing in Chester
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 12 months of experience in outbound collections or retention call centres. We want to see how your background aligns with the role, so don’t hold back on those relevant skills!
Tailor Your Application: Just like we provide tailored licensing advice to our customers, tailor your application to the job description. Use keywords from the listing to show that you understand what we’re looking for in a Hybrid Retention Advisor.
Be Personable: Since this role involves understanding customer viewing habits, let your personality shine through in your written application. We love candidates who can connect with customers, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer licensing and retention strategies. Brush up on common customer viewing habits and think about how you can tailor your advice to different scenarios. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Experience
With a minimum of 12 months' experience in outbound collections or retention call centres required, be ready to discuss specific examples from your past roles. Highlight your successes in retaining customers and any innovative approaches you've taken to enhance processes. This will demonstrate your capability and fit for the team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer call. Practise responding to various customer objections and think about how you can turn a 'no' into a 'yes'. This will help you feel more confident and showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking customer interactions, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.