Administrator - Life & Pensions in Cheltenham

Capita is looking for a customer driven individual to join us on a permanent basis as an Administrator for a key Life & Pensions client in Cheltenham. This is a varied role with the opportunity to get exposure to many different aspects of Life Assurance and Pensions products.

The role will be on a hybrid arrangement, with a mix of office and home-based work which can be discussed, so you’ll need to be based within commutable distance of Cheltenham (Bishops Cleeve) for occasions when you will be required to attend the office, usually once per week on average. This role is on a part-time basis, 21 hours per week. There can be flexibility on exact work schedule, to be discussed at interview.

Capita is an equal opportunity and disability confident employer.

• Process customer correspondence and provide other clerical support, handling a range of queries both over the telephone and in writing.
• Identify opportunities to build customer relationships and provide excellent customer service.
• Contribute to a positive and supportive team culture.
• General administrative duties.
• Previous demonstrable experience in an administrative role.
• Ability to deliver excellent customer service.
• Previous experience in a regulated Financial Services environment would be preferred but not essential as training can be provided.
• Able to communicate effectively both in writing and over the telephone.
• Able to work as part of a team, but also handle your own varying workloads when working remotely, so good organisational skills are required.
• Good numeracy and literacy, as writing letters to customers will be essential to the role.
• Strong PC / MS Office skills.

In this role, you will be given fantastic training and development for your career. You will also be given the following:

• A competitive starting salary.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.