At a Glance
- Tasks: Monitor and maintain a large-scale network for over 12,000 users.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Enjoy hybrid work, generous holiday, and paid volunteering days.
- Other info: Be part of a diverse team that values creativity and growth.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Experience in LAN/WAN and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment.
You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you’ll collaborate with internal teams and third parties to ensure reliable, secure, and high-performing network services.
Working Requirements
- Participate in on-site cover between 08:00–16:30 and 09:30–18:00, Monday to Friday
- Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) – overtime is paid
- Hold a full UK driving licence and be willing to travel across the County
What You’ll Be Doing
- Monitor, maintain, and support a large-scale LAN/WAN environment serving 12,000+ users
- Investigate and resolve network incidents, escalating where required
- Implement infrastructure changes in line with ITIL and Change Management processes
- Proactively manage and prioritise workload in line with SLAs
- Collaborate with third-party suppliers to support shared services
- Document infrastructure clearly and accurately
- Identify opportunities for improvement and optimisation
- Support hardware lifecycle management including upgrade planning
- Work as part of a dedicated on-site engineering team
- Travel within the county to support sites
Essential Skills & Experience
- Experience in LAN, WAN
- Knowledge of LAN/WAN/WLAN technologies
- Experience with firewalls, VPNs and OSPF routing
- Understanding of DHCP, load balancers
- Experience with routers and switches
- Cisco CCNA/CCNP or equivalent experience
- Experience with Palo Alto firewalls
- MPLS and multi-VRF experience
- Cisco/Aruba Wi-Fi support experience desirable not essential
What You’ll Bring
- Strong customer engagement and relationship skills
- Clear communication across technical and non-technical audiences
- Analytical and structured problem solving
- Ability to follow technical designs
- Strong organisational skills
- Proficiency in Microsoft Office
- Collaborative team approach
How this aligns to the Capita Values
- Customer First Always – Deliver great outcomes by understanding and prioritising customer needs in everything you do.
- Fearless Innovation – Be open to new ideas, challenge ways of working, and drive continuous improvement.
- Achieve Together – Work collaboratively across teams and partners to deliver shared success.
- Everyone is Valued – Create a respectful, inclusive environment where people feel supported to be their best.
Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.
Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.
What’s in it for you?
- Hybrid with office location Chelmsford County Hall
- 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- Paid volunteering day with a charity of your choice
- Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- Cycle2Work scheme, pension, life assurance, and more
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Network Support Engineer in Chelmsford employer: Capita
Capita is an exceptional employer that fosters a collaborative and inclusive work culture, where innovation and personal growth are at the forefront. As a Network Support Engineer in Chelmsford, you will benefit from a hybrid working model, generous holiday allowances, and opportunities for professional development, all while contributing to impactful projects across various sectors. With a commitment to employee well-being and community engagement, Capita provides a supportive environment that values every individual and encourages meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer in Chelmsford
✨Tip Number 1
Get your networking game on! Attend industry meetups or tech events where you can connect with professionals in the field. You never know who might be looking for a Network Support Engineer like you!
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Make sure your profile is up-to-date and showcases your skills in LAN/WAN technologies. Engage with posts related to network engineering to get noticed by potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for those face-to-face interviews by doing mock interviews with friends or using online platforms. Focus on articulating your experience with firewalls, VPNs, and troubleshooting network issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Capita!
We think you need these skills to ace Network Support Engineer in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Network Support Engineer role. Highlight your experience with LAN/WAN technologies and any relevant certifications like Cisco CCNA/CCNP. We want to see how your skills align with what we’re looking for!
Show Off Your Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of how you've tackled network incidents or implemented improvements. We love seeing analytical and structured problem-solving in action!
Communicate Clearly:Remember, you’ll be working with both technical and non-technical teams. Use clear and straightforward language in your application to demonstrate your communication skills. We value clarity just as much as technical expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s quick and easy, and it helps us keep track of your application. Plus, you’ll get to see more about what we do at Capita!
How to prepare for a job interview at Capita
✨Know Your Tech Inside Out
Make sure you brush up on your LAN/WAN knowledge and be ready to discuss specific technologies like firewalls, VPNs, and OSPF routing. Prepare examples of how you've resolved network incidents in the past, as this will show your practical experience.
✨Showcase Your Customer Engagement Skills
Since this role emphasises customer engagement, think of instances where you've successfully communicated with both technical and non-technical audiences. Be ready to explain how you prioritise customer needs and deliver great outcomes.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your analytical approach to problem-solving. Think of a challenging network issue you faced, how you approached it, and what the outcome was. This will highlight your structured thinking and ability to follow technical designs.
✨Emphasise Team Collaboration
This role requires working closely with internal teams and third-party suppliers. Share examples of how you've collaborated in the past, focusing on how you achieved shared success and contributed to a positive team environment.
