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- Tasks: Manage pensions administration tasks and provide excellent customer service to clients.
- Company: Join Capita Pensions Solutions, a leading UK pension firm with over 50 years of experience.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and various lifestyle benefits.
- Other info: Opportunities for career progression and a supportive, inclusive work environment.
- Why this job: Be part of a growing team and make a real difference in people's financial futures.
- Qualifications: Experience in pensions administration and strong attention to detail required.
The predicted salary is between 28800 - 48000 £ per year.
We’ve been looking after people’s pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2025 and beyond! We’re on the lookout for several experienced Pensions Administrators to join our dynamic team. You’ll have the chance to work with a variety of clients. Are you experienced and passionate about pensions administration and thrive on tasks that require meticulous attention to detail? If so, we have the perfect opportunity for you!
Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington, Sheffield, Liverpool and Cheadle.
What you’ll be doing:
- Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
- Being available to answer member queries within the agreed SLA targets across multiple communication channels.
- Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
- Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
- Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
What We’re Looking For (ALL ESSENTIAL):
- Pension administration experience with knowledge and experience of DB and/or DC pension schemes (must be evident on CV).
- Experience with pension authorisations (must be evident on CV).
- Excellent numeracy and data inputting skills.
- Accuracy, attention to detail and quality management 'get it right first time'.
- Strong communication skills, including written communication skills in a variety of communication channels.
- Ability to work under pressure and to tight deadlines.
- Telephone and computer literate.
- Strong team working ethic and ability to coach and guide other employees.
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.
About Capita Pensions Solutions
Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What’s In It For You
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunity & Disability Confident
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.
Location Home-Based - GBR, United Kingdom
Time Type Full time
Contract Type Permanent
Pensions Administrator in Cheadle employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator in Cheadle
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Capita Pensions Solutions inside out. Understand their services, values, and recent news. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions related to pensions administration and your experience. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows you’re keen and professional, which is exactly what we want to see at Capita.
We think you need these skills to ace Pensions Administrator in Cheadle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DB and DC pension schemes. We want to see that you've got the skills we're looking for, so don’t be shy about showcasing your relevant experience!
Show Off Your Attention to Detail: Since this role requires meticulous attention to detail, include examples in your application where you’ve demonstrated this skill. Whether it’s through data inputting or managing complex queries, let us know how you get it right first time!
Communicate Clearly: Strong written communication skills are a must! When filling out your application, keep your language clear and concise. We appreciate straightforwardness, so make sure your points come across effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of both Defined Benefit (DB) and Defined Contribution (DC) pension schemes. Be ready to discuss your previous experience in pensions administration, as this will be a key focus during the interview.
✨Showcase Your Attention to Detail
Since the role requires meticulous attention to detail, prepare examples that demonstrate your accuracy in data inputting and quality management. Think of specific instances where you 'got it right first time' and how that benefited your team or clients.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this position. Practice articulating your thoughts clearly, whether it's through written or verbal communication. You might even want to rehearse common interview questions with a friend to build your confidence.
✨Be Ready to Handle Pressure
The ability to work under pressure and meet tight deadlines is crucial. Prepare to discuss how you've managed stressful situations in the past, focusing on your problem-solving skills and how you prioritised tasks effectively.