Business Support and Project Manager

The Business Support and Project Manager will play a key role in executing and monitoring the UK & Ireland overall performance and overseeing critical project for the UK and Ireland cluster Managing Director, which includes change management, processes, systems, tools, and ways of working. This role will also manage the impact of the changes on the stakeholders, ensuring effective communication, engagement, and adoption. Additionally, the role will encompass responsibilities typically associated with a Chief of Staff, providing strategic support to the Managing Director and ensuring the smooth operation of the executive office.

Job Description

What\’s in it for you?

• Competitive Salary: A remuneration package designed to be both competitive and rewarding
• Permanent
• Working 37.5 hours a week
• Home based with occasional travel to Capita sites

What will you deliver?

Strategic Planning and Execution:

• Lead and support strategic initiatives and planning processes across UK & Ireland, supporting the Cluster Managing Director.
• Oversee the development and execution of strategic initiatives to ensure alignment with divisional objectives.

Daily Operations Management:

• Ensure the smooth operation of daily responsibilities within the cluster leadership team.
• Coordinate with department leaders and manage day-to-day operations and special projects.
• Establish a governance framework and ways of working to maximise efficiency and effectiveness of the wider leadership team and cluster.
• Escalate and resolve any issues or conflicts that may arise, ensuring the minimisation of disruption and risk

Communication and strategic updates:

• Provide regular and accurate updates and reports to the Managing Director and other senior stakeholders on the status, achievements, and challenges of the change initiatives and projects.
• Relay information effectively between cluster leadership team members and other stakeholders across the division
• Draft board updates, quarterly and monthly business review summaries and any other executive updates for submission when required and provide an overall picture of productivity to executives and stakeholders.

Performance Measurement:

• Determine performance indicators for the cluster, measuring and report on team performance. Strengthen operational efficiencies within the cluster.

Task Prioritisation:

• Assist the MD with scheduling to make the most of their limited time. Schedule meetings, business reviews, managing governance and risk meeting as appropriate.
• Act as a strategic advisor and confidant to the cluster MD. Prepare and review briefing materials, reports, and presentations for the division and executive team.

Project Management:

• Oversee and manage key projects and initiatives. Ensure projects are completed on time, within scope, and within budget.
• Develop and maintain detailed project plans, schedules, reports, and documentation, ensuring alignment with divisional programs working closely with key stakeholders.
• Coordinate, lead and manage special projects and initiatives as directed by the Managing Director, ensuring successful delivery and outcomes.

Relationship Building:

• Foster effective relationships with internal and external stakeholders. Align Senior client partners, functional leaders and delivery heads to coordinate key initiatives.

Who are we looking for?

• A customer-centric mindset and a commitment to client success are imperative. The role demands exceptional verbal and written communication skills, with the capability to engage effectively at all levels of seniority within the client\’s organisation. Collaborative leadership and adept management of relationships in a large matrix environment are necessary to facilitate and achieve shared objectives. It is essential to have a proven track record in delivering complex, large-scale change initiatives and projects within a service delivery context.
• Strong knowledge of change management methodologies and tools is required. Excellent project management skills, including planning, organising, prioritising, and controlling, are essential. Must have strong stakeholder management skills for building relationships, managing expectations, and resolving issues. The ability to work independently and take ownership of change delivery is vital.
• Adaptability and responsiveness to changing and dynamic environments, demonstrating agility and resilience, are necessary. The ability to drive and deliver results with a proactive attitude is essential. Relevant professional qualifications or certifications in change management or project management, such as Prosci, APMG, or PRINCE2, are desirable. Experience and knowledge of Capita\’s business, sectors, clients, and operations are also desirable, along with experience and knowledge of service delivery models, processes, systems, and tools. Strong analytical and problem-solving skills, including identifying and mitigating risks and issues, are desirable.

Technical Skills

• Generative AI
• Data Analytics and data storytelling
• Cybersecurity
• Tech Savviness
• Creative Thinking
• Strategic Vision
• Change Management
• Communication
• Stakeholder Management

Additional Skills

• Analytical Reasoning
• Empathy
• Strategic Planning

Prior Experience

• 5+ years of experience in project management, business support, or a related role.

Qualifications

• Bachelor’s degree is required, preferably in Business, Economics, Finance, or a related field.

What will happen next:

• Choose ‘apply’ to submit a short application ensuring you add your contact number, email address and CV so we can reach you easily.
• The team will then reach out to discuss the role in more detail.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.

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